Floor Plan Clerk (Administrative/Customer Service)
Quick Apply Full-time 1 hour ago Full Job Description Job Description GENERAL DESCRIPTION The Customer Service Representative or Floorplan Specialist is a key customer facing employee who is responsible for delivering Auction Credit financial services to our customers.
The FPS is expected to maintain frequent and direct contact with our customers and complete a variety of internal and external customer service tasks aimed at driving revenue and minimizing losses.
The FPS is expected to become knowledgeable of the Auction Credit system and develop proficiency in the technical aspects of floorplanning.
The FPS will report directly to the branch Business Developer.
ESSENTIAL DUTIES Maintain professional relationships with current and prospective customers to encourage repeat business and generate referrals.
Develop proficiency in the Auction Credit system to properly process transactions and ensure compliance.
Perform sale day administrative functions including front counter, collecting & posting payments and customer service.
Receive & process various forms of payments and prepare daily deposit.
Process & review incoming titles, call on late titles.
Follow up with customers regarding late or unpaid floorplan payments.
Communicate potential loss situations directly to the Business Developer as soon as identified.
Call on audits and download digital image of vehicles into the system if instructed.
Operate office equipment, such as copier, fax machine, scanner, etc.
Sort and route incoming mail and overnight packages and letters daily as needed.
Prepare overnight package labels via computer and printer.
Maintain good relationships with Auction Staff to preserve a healthy partnership and ensure success.
Perform other duties as assigned by Corporate Management.
MINIMUM REQUIREMENTS High School Diploma or equivalent is preferred Previous experience in auto or finance industry a plus Ability to work well with team members, other branches and auction employees Effective communication and organizational skills required Ability to manage and resolve problems and complaints Bi-lingual Preferred Basic computer software skills required - knowledge of Excel, Outlook, Internet Ability to use Customer Relationship Management (CRM) tools to track daily activity Job Type:
Full-time
Benefits:
401(k) Dental insurance Health insurance Vision insurance Weekly day range:
Monday to Friday Work Location:
One location GENERAL DESCRIPTION Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
The FPS is expected to maintain frequent and direct contact with our customers and complete a variety of internal and external customer service tasks aimed at driving revenue and minimizing losses.
The FPS is expected to become knowledgeable of the Auction Credit system and develop proficiency in the technical aspects of floorplanning.
The FPS will report directly to the branch Business Developer.
ESSENTIAL DUTIES Maintain professional relationships with current and prospective customers to encourage repeat business and generate referrals.
Develop proficiency in the Auction Credit system to properly process transactions and ensure compliance.
Perform sale day administrative functions including front counter, collecting & posting payments and customer service.
Receive & process various forms of payments and prepare daily deposit.
Process & review incoming titles, call on late titles.
Follow up with customers regarding late or unpaid floorplan payments.
Communicate potential loss situations directly to the Business Developer as soon as identified.
Call on audits and download digital image of vehicles into the system if instructed.
Operate office equipment, such as copier, fax machine, scanner, etc.
Sort and route incoming mail and overnight packages and letters daily as needed.
Prepare overnight package labels via computer and printer.
Maintain good relationships with Auction Staff to preserve a healthy partnership and ensure success.
Perform other duties as assigned by Corporate Management.
MINIMUM REQUIREMENTS High School Diploma or equivalent is preferred Previous experience in auto or finance industry a plus Ability to work well with team members, other branches and auction employees Effective communication and organizational skills required Ability to manage and resolve problems and complaints Bi-lingual Preferred Basic computer software skills required - knowledge of Excel, Outlook, Internet Ability to use Customer Relationship Management (CRM) tools to track daily activity Job Type:
Full-time
Benefits:
401(k) Dental insurance Health insurance Vision insurance Weekly day range:
Monday to Friday Work Location:
One location GENERAL DESCRIPTION Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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