Collections Representative - Full or Part Time
Irving, TX Irving, TX Part-time Full-time Part-time Full-time $20.
88 - $22.
13 an hour $20.
88 - $22.
13 an hour 1 day ago 1 day ago 1 day ago Founded in 1996, Cottonwood Financial is one of the largest privately held retail consumer finance companies in the United States.
With a customer-centric focus, we offer an innovative mix of FinTech and brick-and-mortar financial products and services through our online customer portal, Cashstore.
com, as well as through our 230
retail locations in 3 states, under our Cash Store brand.
We are positioned to grow, our locations are 100% company-owned (no franchises), and we have been named multiple times to the Inc.
5000 list of America's fastest-growing private companies, as well as to the Dallas 100 list of the fastest-growing private companies in North Texas.
Cottonwood Financial is proud to be an equal opportunity employer.
Reporting to our Head of Central Collections and Vehicle Remarketing, our Full-Time Collectors are part of an enthusiastic and motivated team of collections professionals that helps us service and retain customers.
Using our customer-service oriented approach, you will be working with our Cash Store customers who are past-due on their short-term consumer loans.
This is a great opportunity for a talented person to broaden his/her customer service experience through comprehensive on-the-job training in a fun, leading-edge call center environment.
Our Full-Time Collectors are based at our Administrative Office (HQ) in Irving (Las Colinas), Texas.
Key Responsibilities Make outbound phone calls to set up effective and immediate payment arrangements that resolve the customer's delinquency Find mutually beneficial payment arrangements that will allow us to retain the customer Sell the customer on the idea of paying off their debt Counsel the customer on how to increase income/decrease expenses Receive inbound calls from customers, employees, and other parties with questions or problems that need to be resolved Required Qualifications High School Diploma, G.
E.
D.
, or equivalent 1
years of collections experience in the retail, banking, financial services, healthcare, utilities, or hospitality industries 1
years of experience working in a call center Ability to type and talk at same time, as well as stay focused in a busy (possibly distracting) environment Excellent time-management skills Strong attention to detail Must pass a credit and criminal background check Must meet minimum performance and attendance standards Local (Dallas/Fort Worth area) candidates only - no relocation Must be currently authorized to work in the United States without sponsorship and not require sponsorship in the future Preferred Qualifications 3
years of collections experience in the retail, banking, financial services, healthcare, utilities, or hospitality industries 3
years of experience using a dialer to collect past-due payday loans, medical debts, utility bills and/or credit card delinquencies Familiarity with FDCPA and other collections laws and regulations Compensation Receive up to an additional 12% increase in pay in your first year through scheduled wage increases! Unlimited incentive potential! Benefits Medical, dental and vision Voluntary life/ AD&D Short-term & long-term disability 401K with company match Paid vacation, holidays and sick time Paid maternity, paternity, extended medical leave and jury duty Corporate discount program on personal cell phone accounts with select providers Business casual work environment On-site fitness center On site grab-n-go deli Training All Collectors go through a comprehensive training program Work Schedules Post training, work schedules are generally available in the morning, evening, and on weekends.
Our hours of operation are:
Monday thru Friday - 8:
00am to 9:
00pm Saturday - 9:
00am to 4:
00pm Sunday - 4:
00pm to 9:
00pm Job Types:
Full-time, Part-time Pay:
$20.
88 - $22.
13 per hour
Benefits:
401(k) Dental insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance Physical setting:
Call center Office Schedule:
Overtime Supplemental pay types:
Monthly bonus Ability to commute/relocate:
Irving, TX 75038:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Collections:
1 year (Required) Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
88 - $22.
13 an hour $20.
88 - $22.
13 an hour 1 day ago 1 day ago 1 day ago Founded in 1996, Cottonwood Financial is one of the largest privately held retail consumer finance companies in the United States.
With a customer-centric focus, we offer an innovative mix of FinTech and brick-and-mortar financial products and services through our online customer portal, Cashstore.
com, as well as through our 230
retail locations in 3 states, under our Cash Store brand.
We are positioned to grow, our locations are 100% company-owned (no franchises), and we have been named multiple times to the Inc.
5000 list of America's fastest-growing private companies, as well as to the Dallas 100 list of the fastest-growing private companies in North Texas.
Cottonwood Financial is proud to be an equal opportunity employer.
Reporting to our Head of Central Collections and Vehicle Remarketing, our Full-Time Collectors are part of an enthusiastic and motivated team of collections professionals that helps us service and retain customers.
Using our customer-service oriented approach, you will be working with our Cash Store customers who are past-due on their short-term consumer loans.
This is a great opportunity for a talented person to broaden his/her customer service experience through comprehensive on-the-job training in a fun, leading-edge call center environment.
Our Full-Time Collectors are based at our Administrative Office (HQ) in Irving (Las Colinas), Texas.
Key Responsibilities Make outbound phone calls to set up effective and immediate payment arrangements that resolve the customer's delinquency Find mutually beneficial payment arrangements that will allow us to retain the customer Sell the customer on the idea of paying off their debt Counsel the customer on how to increase income/decrease expenses Receive inbound calls from customers, employees, and other parties with questions or problems that need to be resolved Required Qualifications High School Diploma, G.
E.
D.
, or equivalent 1
years of collections experience in the retail, banking, financial services, healthcare, utilities, or hospitality industries 1
years of experience working in a call center Ability to type and talk at same time, as well as stay focused in a busy (possibly distracting) environment Excellent time-management skills Strong attention to detail Must pass a credit and criminal background check Must meet minimum performance and attendance standards Local (Dallas/Fort Worth area) candidates only - no relocation Must be currently authorized to work in the United States without sponsorship and not require sponsorship in the future Preferred Qualifications 3
years of collections experience in the retail, banking, financial services, healthcare, utilities, or hospitality industries 3
years of experience using a dialer to collect past-due payday loans, medical debts, utility bills and/or credit card delinquencies Familiarity with FDCPA and other collections laws and regulations Compensation Receive up to an additional 12% increase in pay in your first year through scheduled wage increases! Unlimited incentive potential! Benefits Medical, dental and vision Voluntary life/ AD&D Short-term & long-term disability 401K with company match Paid vacation, holidays and sick time Paid maternity, paternity, extended medical leave and jury duty Corporate discount program on personal cell phone accounts with select providers Business casual work environment On-site fitness center On site grab-n-go deli Training All Collectors go through a comprehensive training program Work Schedules Post training, work schedules are generally available in the morning, evening, and on weekends.
Our hours of operation are:
Monday thru Friday - 8:
00am to 9:
00pm Saturday - 9:
00am to 4:
00pm Sunday - 4:
00pm to 9:
00pm Job Types:
Full-time, Part-time Pay:
$20.
88 - $22.
13 per hour
Benefits:
401(k) Dental insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance Physical setting:
Call center Office Schedule:
Overtime Supplemental pay types:
Monthly bonus Ability to commute/relocate:
Irving, TX 75038:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Collections:
1 year (Required) Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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