Help Desk/technical support(Service Now,ticketing systems,desktop tools)
Irving, TX Irving, TX Contract Contract $30 - $32 an hour $30 - $32 an hour 18 hours ago 18 hours ago 18 hours ago Flexibility to work in shifts, including evenings, weekends, and holidays, as needed.
Key
Responsibilities:
Provide first-level technical support to clients via phone, email, or remote desktop tools.
Diagnose and resolve software, hardware, and network-related issues promptly and effectively.
Document all support requests, including problem description, troubleshooting steps taken, and solutions provided, in a detailed and organized manner.
Escalate complex or unresolved issues to the appropriate internal teams for further investigation and resolution.
Ensure timely and accurate updates to stakeholders regarding the status of support tickets.
Assist clients with software installations, upgrades, and configurations.
Educate clients on basic troubleshooting techniques to enable self-resolution of everyday issues.
Collaborate with team members to share knowledge, best practices, and contribute to continuous improvement of support processes.
Stay updated with technology, products, and industry trends to provide practical and relevant support.
Maintain a high level of professionalism, empathy, and customer service orientation while interacting with clients.
Basic
Qualifications:
High school diploma or equivalent; bachelor's degree in computer science or related field is a plus.
Proven experience (5
years) working in a technical support/help desk role, preferably in a fast-paced environment.
Strong knowledge of computer systems, hardware, software, and networking fundamentals.
Proficiency in diagnosing and troubleshooting issues with operating systems, especially Android and standard software applications.
Familiarity with remote support tools and ticketing systems like Service Now.
Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly and concisely.
Strong problem-solving and analytical thinking abilities.
Ability to work independently and collaboratively within a team.
Customer-focused mindset with a passion for delivering exceptional service.
Job Type:
Contract Pay:
$30.
00 - $32.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
Monday to Friday Ability to commute/relocate:
Irving, TX 75063:
Reliably commute or planning to relocate before starting work (Required)
Experience:
technical support/help desk:
7 years (Preferred) Service Now:
7 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Key
Responsibilities:
Provide first-level technical support to clients via phone, email, or remote desktop tools.
Diagnose and resolve software, hardware, and network-related issues promptly and effectively.
Document all support requests, including problem description, troubleshooting steps taken, and solutions provided, in a detailed and organized manner.
Escalate complex or unresolved issues to the appropriate internal teams for further investigation and resolution.
Ensure timely and accurate updates to stakeholders regarding the status of support tickets.
Assist clients with software installations, upgrades, and configurations.
Educate clients on basic troubleshooting techniques to enable self-resolution of everyday issues.
Collaborate with team members to share knowledge, best practices, and contribute to continuous improvement of support processes.
Stay updated with technology, products, and industry trends to provide practical and relevant support.
Maintain a high level of professionalism, empathy, and customer service orientation while interacting with clients.
Basic
Qualifications:
High school diploma or equivalent; bachelor's degree in computer science or related field is a plus.
Proven experience (5
years) working in a technical support/help desk role, preferably in a fast-paced environment.
Strong knowledge of computer systems, hardware, software, and networking fundamentals.
Proficiency in diagnosing and troubleshooting issues with operating systems, especially Android and standard software applications.
Familiarity with remote support tools and ticketing systems like Service Now.
Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly and concisely.
Strong problem-solving and analytical thinking abilities.
Ability to work independently and collaboratively within a team.
Customer-focused mindset with a passion for delivering exceptional service.
Job Type:
Contract Pay:
$30.
00 - $32.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
Monday to Friday Ability to commute/relocate:
Irving, TX 75063:
Reliably commute or planning to relocate before starting work (Required)
Experience:
technical support/help desk:
7 years (Preferred) Service Now:
7 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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