Manager II, Operations - Spark Driver, Program Manager
Position SummaryWhat you'll doOn the Driver Experience team, we're focused on creating an intuitive gig-driver experience that just works.
One that is built through the lens of the driver which fosters trust and transparency, nurtures driver retention, and enables the drivers' voice to be heard and implemented - empowering us to become a low-cost delivery partner and platform of choice for gig-drivers everywhere.
The Driver Experience team is focused on the reduction of driver contact rate and improving the driver satisfaction and loyalty on the platform.
We do so by holistically analyzing the experience across every phase of the driver journey and collaborating with product and engineering to enhance existing platform experiences, reducing high-friction pain points, and eliminating defects.
In a lot of ways, we function like a startup, meaning you'll leverage cross functional leadership, a collaborative mindset (understanding the impact your suggestions have on other teams' goals and OKRs), and a full range of product thinking and customer experience/operational strategist skills across all organizations.
What you'll do:
As a Program Manager II on the Driver Experience team for Last Mile, you will lead strategic initiatives to improve driver experience at scale.
Y ou will own and grow new and exciting programs that bring the voice of the driver to the masses and enable cross-functional teams to act and resolve painful or subpar driver experiences.
You will manage and improve program management process within the org to deliver impactful projects in a systematic manner.
You'll sweep us off our feet if:
You have experience in the Last Mile Delivery space or a deep knowledge of the gig industry and the marketplace economy You have shown examples of driver (or customer) obsession and will ruthlessly fight for them in every discussion You coach, teach, and mentor teams through implementation of lean and six sigma principles/methodologies within your team You have led your team to execute projects that improve driver / customer experience You are comfortable with working in a fast-paced startup environment with day-to-day ambiguity You're a strategic thinker, and have the ability to look at the long term and are comfortable making tough decisions You have a track record of coming up with inventive solutions for our biggest problems and opportunities You showcase an ability to lead the team through multiple complex initiatives simultaneously You are structured in your thought process and can break down large problems into smaller simpler problems You have strong analytical skills to interpret insights coming from various initiatives and data sources You can influence direction through data-driven decisions; identify and execute improvement opportunities You'll make an impact by:
Driving strategic initiatives to maintain a positive and successful driver experience Understanding driver insights at an aggregate and partnering with cross- functional teams to drive continuous improvements Identifying and prioritizing short-term and long-term initiatives to improve driver experience and the platform Measuring success based on defined metrics and identify business gaps/opportunities Minimum Qualifications Minimum
Qualifications:
Bachelor's degree in Business Administration, Operations, or related field and 4 years' experience in operations, project management, consulting, or related area OR 6 years' experience in operations, project management, or related area.
2 years' supervisory experience.
Preferred Qualifications Masters:
MBA, Operations Management, or Industrial Engineering 2
years of driving process improvements experience 5
years of program or project management experience Lean Six Sigma or PMP Certification Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and excellent written and verbal communication skills to present results to senior leadership Excellent judgment and executive presence and the ability to interface with and influence senior executives Live our ValuesCulture Championo Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Servant Leadershipo Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Embrace ChangeCuriosity & Courageo Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Digital Transformation & Changeo Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.
Deliver for the CustomerCustomer Focuso Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.
Strategic Thinkingo Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy.
Focus on our AssociatesDiversity, Equity & Inclusiono Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.
Collaboration & Influenceo Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.
Talent Managemento Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.
At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https:
//one.
walmart.
com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.
Walmart at https:
//bit.
ly/3iOOb1J.
The annual salary range for this position is $65,000.
00-$139,000.
00Additional compensation includes annual or quarterly performance incentives.
Additional compensation for certain positions may also include:
- Regional Pay Zone (RPZ) (based on location)- Stock equity incentives Minimum Qualifications Outlined below are the required minimum qualifications for this position.
If none are listed, there are no minimum qualifications.
Minimum
Qualifications:
Bachelor's degree in Business Administration, Engineering, Operations , or related field and 2 years' experience in operations, project management, or related area OR 4 years' experience in operations, project management, or related area.
Preferred Qualifications Outlined below are the optional preferred qualifications for this position.
If none are listed, there are no preferred qualifications.
Supervising AssociatesMasters:
EconomicsProject Management - Project Management Professional - Certification Primary Location 603 MUNGER AVE STE 400, DALLAS, TX 75202, United States of America Recommended Skills Analytical Business Administration Business Process Improvement Coaching And Mentoring Communication Consulting Estimated Salary: $20 to $28 per hour based on qualifications.
One that is built through the lens of the driver which fosters trust and transparency, nurtures driver retention, and enables the drivers' voice to be heard and implemented - empowering us to become a low-cost delivery partner and platform of choice for gig-drivers everywhere.
The Driver Experience team is focused on the reduction of driver contact rate and improving the driver satisfaction and loyalty on the platform.
We do so by holistically analyzing the experience across every phase of the driver journey and collaborating with product and engineering to enhance existing platform experiences, reducing high-friction pain points, and eliminating defects.
In a lot of ways, we function like a startup, meaning you'll leverage cross functional leadership, a collaborative mindset (understanding the impact your suggestions have on other teams' goals and OKRs), and a full range of product thinking and customer experience/operational strategist skills across all organizations.
What you'll do:
As a Program Manager II on the Driver Experience team for Last Mile, you will lead strategic initiatives to improve driver experience at scale.
Y ou will own and grow new and exciting programs that bring the voice of the driver to the masses and enable cross-functional teams to act and resolve painful or subpar driver experiences.
You will manage and improve program management process within the org to deliver impactful projects in a systematic manner.
You'll sweep us off our feet if:
You have experience in the Last Mile Delivery space or a deep knowledge of the gig industry and the marketplace economy You have shown examples of driver (or customer) obsession and will ruthlessly fight for them in every discussion You coach, teach, and mentor teams through implementation of lean and six sigma principles/methodologies within your team You have led your team to execute projects that improve driver / customer experience You are comfortable with working in a fast-paced startup environment with day-to-day ambiguity You're a strategic thinker, and have the ability to look at the long term and are comfortable making tough decisions You have a track record of coming up with inventive solutions for our biggest problems and opportunities You showcase an ability to lead the team through multiple complex initiatives simultaneously You are structured in your thought process and can break down large problems into smaller simpler problems You have strong analytical skills to interpret insights coming from various initiatives and data sources You can influence direction through data-driven decisions; identify and execute improvement opportunities You'll make an impact by:
Driving strategic initiatives to maintain a positive and successful driver experience Understanding driver insights at an aggregate and partnering with cross- functional teams to drive continuous improvements Identifying and prioritizing short-term and long-term initiatives to improve driver experience and the platform Measuring success based on defined metrics and identify business gaps/opportunities Minimum Qualifications Minimum
Qualifications:
Bachelor's degree in Business Administration, Operations, or related field and 4 years' experience in operations, project management, consulting, or related area OR 6 years' experience in operations, project management, or related area.
2 years' supervisory experience.
Preferred Qualifications Masters:
MBA, Operations Management, or Industrial Engineering 2
years of driving process improvements experience 5
years of program or project management experience Lean Six Sigma or PMP Certification Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and excellent written and verbal communication skills to present results to senior leadership Excellent judgment and executive presence and the ability to interface with and influence senior executives Live our ValuesCulture Championo Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Servant Leadershipo Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Embrace ChangeCuriosity & Courageo Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Digital Transformation & Changeo Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.
Deliver for the CustomerCustomer Focuso Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.
Strategic Thinkingo Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy.
Focus on our AssociatesDiversity, Equity & Inclusiono Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.
Collaboration & Influenceo Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.
Talent Managemento Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.
At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https:
//one.
walmart.
com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.
Walmart at https:
//bit.
ly/3iOOb1J.
The annual salary range for this position is $65,000.
00-$139,000.
00Additional compensation includes annual or quarterly performance incentives.
Additional compensation for certain positions may also include:
- Regional Pay Zone (RPZ) (based on location)- Stock equity incentives Minimum Qualifications Outlined below are the required minimum qualifications for this position.
If none are listed, there are no minimum qualifications.
Minimum
Qualifications:
Bachelor's degree in Business Administration, Engineering, Operations , or related field and 2 years' experience in operations, project management, or related area OR 4 years' experience in operations, project management, or related area.
Preferred Qualifications Outlined below are the optional preferred qualifications for this position.
If none are listed, there are no preferred qualifications.
Supervising AssociatesMasters:
EconomicsProject Management - Project Management Professional - Certification Primary Location 603 MUNGER AVE STE 400, DALLAS, TX 75202, United States of America Recommended Skills Analytical Business Administration Business Process Improvement Coaching And Mentoring Communication Consulting Estimated Salary: $20 to $28 per hour based on qualifications.
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