HelpDesk Analyst
Description Client is seeking a Help Desk Analyst Mid to join the Digital Innovation and R&D Team! At Client, we re creating the next generation of convenience, and we know that the best way to do that is with great people.
Read on if you get excited about working on challenging problems and owning a solution from concept to implementation.
About the job:
You ll join a multidisciplinary team of product managers, marketers, designers, and engineers who research and innovate on the latest technology to create excellent digital products that millions will experience daily.
We seek a skilled and customer-oriented Help Desk Analyst Mid to join our dynamic team.
I n this role, you will provide technical assistance and support to our clients, resolving their software and hardware-related issues promptly and efficiently.
Your primary goal will be to deliver exceptional customer service, troubleshoot technical problems, and ensure client satisfaction.
Key
Responsibilities:
Provide first-level technical support to clients via phone, email, or remote desktop tools.
Diagnose and resolve software, hardware, and network-related issues promptly and effectively.
Document all support requests, including problem description, troubleshooting steps taken, and solutions provided, in a detailed and organized manner.
Escalate complex or unresolved issues to the appropriate internal teams for further investigation and resolution.
Ensure timely and accurate updates to stakeholders regarding the status of support tickets.
Assist clients with software installations, upgrades, and configurations.
Educate clients on basic troubleshooting techniques to enable self-resolution of everyday issues.
Collaborate with team members to share knowledge, best practices, and contribute to continuous improvement of support processes.
Stay updated with technology, products, and industry trends to provide practical and relevant support.
Maintain a high level of professionalism, empathy, and customer service orientation while interacting with clients.
Basic
Qualifications:
High school diploma or equivalent; bachelor's degree in computer science or related field is a plus.
Proven experience (5
years) working in a technical support/help desk role, preferably in a fast-paced environment.
Strong knowledge of computer systems, hardware, software, and networking fundamentals.
Proficiency in diagnosing and troubleshooting issues with operating systems, especially Android and standard software applications.
Familiarity with remote support tools and ticketing systems like Service Now.
Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly and concisely.
Strong problem-solving and analytical thinking abilities.
Ability to work independently and collaboratively within a team.
Customer-focused mindset with a passion for delivering exceptional service.
Flexibility to work in shifts, including evenings, weekends, and holidays, as needed Education:
Bachelors Degree Recommended Skills Analytical Business Process Improvement Communication Customer Service Help Desk Information Technology Estimated Salary: $20 to $28 per hour based on qualifications.
Read on if you get excited about working on challenging problems and owning a solution from concept to implementation.
About the job:
You ll join a multidisciplinary team of product managers, marketers, designers, and engineers who research and innovate on the latest technology to create excellent digital products that millions will experience daily.
We seek a skilled and customer-oriented Help Desk Analyst Mid to join our dynamic team.
I n this role, you will provide technical assistance and support to our clients, resolving their software and hardware-related issues promptly and efficiently.
Your primary goal will be to deliver exceptional customer service, troubleshoot technical problems, and ensure client satisfaction.
Key
Responsibilities:
Provide first-level technical support to clients via phone, email, or remote desktop tools.
Diagnose and resolve software, hardware, and network-related issues promptly and effectively.
Document all support requests, including problem description, troubleshooting steps taken, and solutions provided, in a detailed and organized manner.
Escalate complex or unresolved issues to the appropriate internal teams for further investigation and resolution.
Ensure timely and accurate updates to stakeholders regarding the status of support tickets.
Assist clients with software installations, upgrades, and configurations.
Educate clients on basic troubleshooting techniques to enable self-resolution of everyday issues.
Collaborate with team members to share knowledge, best practices, and contribute to continuous improvement of support processes.
Stay updated with technology, products, and industry trends to provide practical and relevant support.
Maintain a high level of professionalism, empathy, and customer service orientation while interacting with clients.
Basic
Qualifications:
High school diploma or equivalent; bachelor's degree in computer science or related field is a plus.
Proven experience (5
years) working in a technical support/help desk role, preferably in a fast-paced environment.
Strong knowledge of computer systems, hardware, software, and networking fundamentals.
Proficiency in diagnosing and troubleshooting issues with operating systems, especially Android and standard software applications.
Familiarity with remote support tools and ticketing systems like Service Now.
Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly and concisely.
Strong problem-solving and analytical thinking abilities.
Ability to work independently and collaboratively within a team.
Customer-focused mindset with a passion for delivering exceptional service.
Flexibility to work in shifts, including evenings, weekends, and holidays, as needed Education:
Bachelors Degree Recommended Skills Analytical Business Process Improvement Communication Customer Service Help Desk Information Technology Estimated Salary: $20 to $28 per hour based on qualifications.
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