Desktop Support Associate (Tier II Phone Support)
Job DescriptionPFSW Company Statement:
PFS is the premier eCommerce order fulfillment provider.
In short, we provide the behind-the-scenes operations for brand's online stores.
We pick, pack, and ship our clients' products around the world - with a bunch of added flair.
We personalize our packages, we help our clients' customers with phone, email, and chat support, and we have a strong fraud team who ensure secure payment processing.
Not to mention, a technology system that facilitates making orders, returns, and everything in-between.
Company Vision:
We will engage with our clients as a strategic partner.
We will provide a premier commerce order fulfillment solution.
We will be world-class at every service we offer.
Desktop Support Associate (Tier 2 Phone Support) The Desktop Support Associate (Tier 2 Phone Support) will be responsible for supporting remote employees with a mixture of laptops, desktops, and other IT equipment.
We are looking for an individual with excellent customer and technical support skills.
Responsibilities Troubleshoot and resolve hardware and software issues for Windows and ChromeOS end user devices via phone and remote access software Ship and receive hardware for end users Respond to user requests through ticketing system:
Kayako Communicate with team members and users of all levels both verbally and written Knowledgeable about viruses and virus removal Unlock, reset, and administrate user and computer accounts in Active Directory Work in a team environment using email & Microsoft Teams as communication tool Manage and escalate critical issues to management or relevant teams Qualifications High School Diploma or equivalent, Required Bachelor's degree, Preferred 2
years of experience with desktop and laptop support, including support of Windows 10 Pro, Required Experience with Active Directory; specifically, Users and Groups 2
years of experience with Microsoft Office products, Required 1
years of experience with support of iOS and Android mobile devices, a plus Certification with A+, ITIL or equivalent, is a plus Personal Characteristics Skilled at prioritization and multi-tasking Excellent written and verbal communications skills Strong technical aptitude, with the ability to follow step by step technical specifications Ability to work independently and remotely, with limited supervision Willingness to help, educate, and share knowledge with others via knowledge articles and/or email Attention to detail and strong organizational skills Ability to work well in a fast-paced, team environment Strong interpersonal and customer service skills Analytical/problem-solving skills Excellent judgment and decision-making skills Pre-employment background screening will be conducted.
PFSweb Inc.
is an EEO/AA - M/F/Disability/Protected Veteran Status employer.
Recommended Skills Analytical Attention To Detail Coordinating Customer Service Decision Making Itil Estimated Salary: $20 to $28 per hour based on qualifications.
PFS is the premier eCommerce order fulfillment provider.
In short, we provide the behind-the-scenes operations for brand's online stores.
We pick, pack, and ship our clients' products around the world - with a bunch of added flair.
We personalize our packages, we help our clients' customers with phone, email, and chat support, and we have a strong fraud team who ensure secure payment processing.
Not to mention, a technology system that facilitates making orders, returns, and everything in-between.
Company Vision:
We will engage with our clients as a strategic partner.
We will provide a premier commerce order fulfillment solution.
We will be world-class at every service we offer.
Desktop Support Associate (Tier 2 Phone Support) The Desktop Support Associate (Tier 2 Phone Support) will be responsible for supporting remote employees with a mixture of laptops, desktops, and other IT equipment.
We are looking for an individual with excellent customer and technical support skills.
Responsibilities Troubleshoot and resolve hardware and software issues for Windows and ChromeOS end user devices via phone and remote access software Ship and receive hardware for end users Respond to user requests through ticketing system:
Kayako Communicate with team members and users of all levels both verbally and written Knowledgeable about viruses and virus removal Unlock, reset, and administrate user and computer accounts in Active Directory Work in a team environment using email & Microsoft Teams as communication tool Manage and escalate critical issues to management or relevant teams Qualifications High School Diploma or equivalent, Required Bachelor's degree, Preferred 2
years of experience with desktop and laptop support, including support of Windows 10 Pro, Required Experience with Active Directory; specifically, Users and Groups 2
years of experience with Microsoft Office products, Required 1
years of experience with support of iOS and Android mobile devices, a plus Certification with A+, ITIL or equivalent, is a plus Personal Characteristics Skilled at prioritization and multi-tasking Excellent written and verbal communications skills Strong technical aptitude, with the ability to follow step by step technical specifications Ability to work independently and remotely, with limited supervision Willingness to help, educate, and share knowledge with others via knowledge articles and/or email Attention to detail and strong organizational skills Ability to work well in a fast-paced, team environment Strong interpersonal and customer service skills Analytical/problem-solving skills Excellent judgment and decision-making skills Pre-employment background screening will be conducted.
PFSweb Inc.
is an EEO/AA - M/F/Disability/Protected Veteran Status employer.
Recommended Skills Analytical Attention To Detail Coordinating Customer Service Decision Making Itil Estimated Salary: $20 to $28 per hour based on qualifications.
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