Epic Analyst Senior - Ambulatory
Job DescriptionJob Description
Summary:
The Clinical Informatics Systems Analyst Senior is primarily responsible for assisting in the operation and administration of clinical information systems, collaborating with clinical and technical associates to enhance workflow methodology and tools.
Support responsibilities include application support of medium to high complexity for acute and non-acute care clinical applications for a large, multi-regional healthcare system; provides incident, change and problem management support following the outlined ITIL processes.
This position must possess sufficient detailed healthcare knowledge and systems expertise to support assigned clinical application(s).
This position requires the ability to work with minimal supervision.
This position is exempt.
Collaborate with Clinical Informatics colleagues across the enterprise to drive strategic goals and vision for the department and CHRISTUS HealthCollaborate with Clinical Informatics colleagues to focus on standardized best practice workflow processes and clinical content to ensure alignment across all ministries in order to create efficiencies that improve patient safetyCollaborate with technical colleagues to help identify any infrastructure related issues that have resulted in clinical application issuesDevelop, test, implement, support, and maintain assigned clinical applications, solutions and business processes to meet operational and technical requirementsDemonstrates strong communication and interpersonal skills when interacting with other people, both individually and in groupsDemonstrate sound understanding of clinical practice as it pertains to the integration of clinical information systems and impact on end usersAssist in reporting any identified clinical information systems compliance issues/concerns and escalate utilizing proper chain of commandProvide on-going end user clinical information systems support with all upgrades, new releases and enhanced functionalityAssist with communication to clinical end user system changes, new functionality, workflow process changes, and downtime procedures as they relate to the electronic medical recordFoster relationships with ministry leadership and departments such as Information Services, Quality, Case Management, Revenue Cycle, and Finance to ensure effective communication, to meet business and financial requirementsPrioritize, coordinate, and implement updates and requested changes to clinical information systemsProvides effective customer service by being courteous, polite and friendly at all timesMay be required to work long hours during critical problems and on-call rotationResponsible for other duties and special projects as assignedPerform in-depth analysis of workflows, data collection, report details, and other technical issues associated with clinical information systemsTroubleshoot and/or resolve application issues and escalate more complex issues as appropriateIndependently provides guidance and leadership on quality assurance and testing initiatives.
Demonstrates ability to lead team through complex integrated testing processes.
Able to manage testing projects as necessary.
Quickly and decisively takes action in fast changing, unpredictable situations.
Shows tremendous amount of initiative in tough situations.
Is exceptional at spotting and seizing opportunities.
Proactively plans projects and tasks within applicationApplies advanced level understanding of assigned clinical/business operations, processes, and workflows.
Discusses, and identifies dependencies with project team members and stakeholders.
Maintains collaborative customer relationships; Ensures the needs of the customer are fully represented in all updates.
Possesses the skill to develop strong and positive relationships with client management at all levels.
Is respected by the client as an expert and end users demonstrate confidence in the individual.
Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders.
Coordinates team members to gather information and prepare organized, consistent, and accurate status reporting.
Demonstrates an advanced level of application understanding, and applies expertise to help meet customer goals and outcomes.
Tackles new problems using experimentation, including successes and failure experiences.
Creative problem solving beyond standard recommendations and practice.
Contributes to strategy discussions by proactively identifying options with associated pros and cons with team members, stakeholders and leaders.
Consistently displays superior judgment.
Reputation for high-quality decisions.
Able to understand complex requirements of end users and project goals and propose technical solutions for multifarious design, configuration needs.
Able to independently analyze, design, and configure the application.
Ability to teach team members complex design, configuration.
Proactively and independently troubleshoot and resolve complex incidents and requests without directionDesign, configuration and deliverables demonstrate exceptional ability to address complex end user needs.
Quality has the confidence of project management.
Sets the bar for project team quality work.
Independently manages medium to large scale and complex projects/requests.
Collaborates with team members as needed.
Leads and evaluates process and requirements analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering on complex projects/requests.
Responsible for completing gap analysis, and providing cross application recommendations.
Requirements:
Bachelor's degree or 4 years of clinical/technical application experience in lieu of degree, strongly preferredStrong knowledge of clinical information systems, clinical informatics, data management and administrationAdvance knowledge of Microsoft Office productsExcellent verbal and written skills, strong interpersonal skills, and the ability to work independently and as a member of a teamExcellent project management and communication skills, both verbal and writtenProven ability (preferably within Christus) to independently and successfully lead multidisciplinary team initiative.
Preferred 5-7 years previous clinical information systems experience or equivalentPreferred 2
years project management experience or equivalentValid Driver's LicenseEpic certification/accreditation/self-proficiency in relevant application required; multiple certification/accreditation/self-proficiency in relevant applications preferred.
Work Type:
Full TimeReq.
No147386Job TitleEpic Analyst Senior - AmbulatoryMarketCHRISTUS System OfficeCategoryInformation TechnologyTravelMinimum Overnight Travel Up To 10 PercentFacilityCHRISTUS Corp Irving Offices 919 and 909 BuildingsAddress919 Hidden RidgeIrving, TX 75038USTypeFULL TIMESDL2017 Recommended Skills Administration Business Processes Case Management Clinical Practices Clinical Works Creative Problem Solving Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
The Clinical Informatics Systems Analyst Senior is primarily responsible for assisting in the operation and administration of clinical information systems, collaborating with clinical and technical associates to enhance workflow methodology and tools.
Support responsibilities include application support of medium to high complexity for acute and non-acute care clinical applications for a large, multi-regional healthcare system; provides incident, change and problem management support following the outlined ITIL processes.
This position must possess sufficient detailed healthcare knowledge and systems expertise to support assigned clinical application(s).
This position requires the ability to work with minimal supervision.
This position is exempt.
Collaborate with Clinical Informatics colleagues across the enterprise to drive strategic goals and vision for the department and CHRISTUS HealthCollaborate with Clinical Informatics colleagues to focus on standardized best practice workflow processes and clinical content to ensure alignment across all ministries in order to create efficiencies that improve patient safetyCollaborate with technical colleagues to help identify any infrastructure related issues that have resulted in clinical application issuesDevelop, test, implement, support, and maintain assigned clinical applications, solutions and business processes to meet operational and technical requirementsDemonstrates strong communication and interpersonal skills when interacting with other people, both individually and in groupsDemonstrate sound understanding of clinical practice as it pertains to the integration of clinical information systems and impact on end usersAssist in reporting any identified clinical information systems compliance issues/concerns and escalate utilizing proper chain of commandProvide on-going end user clinical information systems support with all upgrades, new releases and enhanced functionalityAssist with communication to clinical end user system changes, new functionality, workflow process changes, and downtime procedures as they relate to the electronic medical recordFoster relationships with ministry leadership and departments such as Information Services, Quality, Case Management, Revenue Cycle, and Finance to ensure effective communication, to meet business and financial requirementsPrioritize, coordinate, and implement updates and requested changes to clinical information systemsProvides effective customer service by being courteous, polite and friendly at all timesMay be required to work long hours during critical problems and on-call rotationResponsible for other duties and special projects as assignedPerform in-depth analysis of workflows, data collection, report details, and other technical issues associated with clinical information systemsTroubleshoot and/or resolve application issues and escalate more complex issues as appropriateIndependently provides guidance and leadership on quality assurance and testing initiatives.
Demonstrates ability to lead team through complex integrated testing processes.
Able to manage testing projects as necessary.
Quickly and decisively takes action in fast changing, unpredictable situations.
Shows tremendous amount of initiative in tough situations.
Is exceptional at spotting and seizing opportunities.
Proactively plans projects and tasks within applicationApplies advanced level understanding of assigned clinical/business operations, processes, and workflows.
Discusses, and identifies dependencies with project team members and stakeholders.
Maintains collaborative customer relationships; Ensures the needs of the customer are fully represented in all updates.
Possesses the skill to develop strong and positive relationships with client management at all levels.
Is respected by the client as an expert and end users demonstrate confidence in the individual.
Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders.
Coordinates team members to gather information and prepare organized, consistent, and accurate status reporting.
Demonstrates an advanced level of application understanding, and applies expertise to help meet customer goals and outcomes.
Tackles new problems using experimentation, including successes and failure experiences.
Creative problem solving beyond standard recommendations and practice.
Contributes to strategy discussions by proactively identifying options with associated pros and cons with team members, stakeholders and leaders.
Consistently displays superior judgment.
Reputation for high-quality decisions.
Able to understand complex requirements of end users and project goals and propose technical solutions for multifarious design, configuration needs.
Able to independently analyze, design, and configure the application.
Ability to teach team members complex design, configuration.
Proactively and independently troubleshoot and resolve complex incidents and requests without directionDesign, configuration and deliverables demonstrate exceptional ability to address complex end user needs.
Quality has the confidence of project management.
Sets the bar for project team quality work.
Independently manages medium to large scale and complex projects/requests.
Collaborates with team members as needed.
Leads and evaluates process and requirements analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering on complex projects/requests.
Responsible for completing gap analysis, and providing cross application recommendations.
Requirements:
Bachelor's degree or 4 years of clinical/technical application experience in lieu of degree, strongly preferredStrong knowledge of clinical information systems, clinical informatics, data management and administrationAdvance knowledge of Microsoft Office productsExcellent verbal and written skills, strong interpersonal skills, and the ability to work independently and as a member of a teamExcellent project management and communication skills, both verbal and writtenProven ability (preferably within Christus) to independently and successfully lead multidisciplinary team initiative.
Preferred 5-7 years previous clinical information systems experience or equivalentPreferred 2
years project management experience or equivalentValid Driver's LicenseEpic certification/accreditation/self-proficiency in relevant application required; multiple certification/accreditation/self-proficiency in relevant applications preferred.
Work Type:
Full TimeReq.
No147386Job TitleEpic Analyst Senior - AmbulatoryMarketCHRISTUS System OfficeCategoryInformation TechnologyTravelMinimum Overnight Travel Up To 10 PercentFacilityCHRISTUS Corp Irving Offices 919 and 909 BuildingsAddress919 Hidden RidgeIrving, TX 75038USTypeFULL TIMESDL2017 Recommended Skills Administration Business Processes Case Management Clinical Practices Clinical Works Creative Problem Solving Estimated Salary: $20 to $28 per hour based on qualifications.
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