CAD / RMS Support Specialist
Salary:
$58,164.
00 - $82,020.
00 AnnuallyLocation :
City of Irving, TXJob Type:
ProfessionalJob Number:
2300224Department:
Police DepartmentOpening Date:
07/26/2023Closing Date:
8/9/2023 5:
00 PM CentralJob Posting Duties include working closely with Police Communications, Police Records, and the Public Safety IT Team; providing technical support for Public Safety Communications personnel through basic troubleshooting of electronic and computerized systems, such as voice logging equipment, E 9-1-1 equipment, computer-aided dispatch system, and TLETS.
Additional duties include maintaining Computer Aided Dispatch (CAD); creating and / or updating Unit IDs, call types, as well as entries in the CAD Database; loading and maintaining related GEO data; working with Police Communications division on quality control, workflow operations, and (data) table changes within relevant systems and modules; providing training on CAD-RMS operations; and collaborating with Police Records to ensure appropriate recordkeeping.
An Associate degree or equivalent with course work in Computer Science, Information Systems or a closely related field, and two years of related experience in a technology customer support area required.
Experience in municipal government a plus.
Will be scheduled for periodic after-hours on-call duty including nights, weekends, and holidays; and must be available for callback in emergency situations.
Duties involve access to sensitive Criminal Justice Information Systems (CJIS), which requires that a thorough background check be conducted.
Candidates will be subject to a polygraph exam and criminal history check.
Must not have any criminal conviction above the grade of a Class B misdemeanor or any Class B misdemeanor within the past 10 years; other convictions may also be considered.
PAY GRADE IT18 / FULL PAY RANGE $27.
96 - $39.
43 PER HOURCulture The Irving Police Department is committed to the philosophy of community-based policing and providing the best possible service to the residence of Irving.
We embrace the vision that Irving will be the model for safe and beautiful neighborhoods; a vibrant economy; and exceptional recreational, cultural and educational opportunities.
With compassion, integrity and innovation, we strive to institute trust and promote a high quality of life for residents, visitors and businesses.
The City of Irving strives to be the most inclusive, welcoming, respectful and understanding municipal organization in North Texas.
Irving is home to one of the most diverse ZIP codes in the nation, with many religions, races, nationalities and beliefs represented.
The City of Irving is dedicated to making diversity and inclusivity a priority, to continually refine and develop best practices, and to foster a participatory government.
The city also acknowledges that its employees' diversity make them uniquely qualified to serve.
This is achieved by building and nurturing an employment base that better reflects the races, cultures, faiths, gender identities, generations and philosophies of the community.
The goal is to create programming and engagement opportunities, implement best and emerging practices, and foster an environment of understanding and respect.
This allows for equitable access to programs and services, removal of barriers for engagement, and a culture of safety, trust and belonging.
Supplemental Information THOSE WHOSE DATE OF HIRE (START DATE) IS FEBRUARY 19 THROUGH AUGUST 31, 2023, ARE ELIGIBLE FOR A HIRING INCENTIVE! Individuals hired into this position will receive $1000 after their first 30 days of employment provided there are no documented attendance or disciplinary issues.
Employees that successfully complete their 6-month orientation period will receive an additional one-time payment of $1000 provided there are no documented attendance or disciplinary issues.
Employees that successfully complete one year of employment withoutdocumented attendance or disciplinary issues will receive an additional one-time payment of $1000.
The maximum amount of hiring incentive that an individual employee may receive is $3,000.
For full-time employees, the City of Irving offers competitive health benefits and also participates in TMRS.
More information can be found online at 01 24/7 Scheduling (Duties require being able to work various shifts covering a 24-hour period including day, evening and nighttime hours as well as holidays and weekends.
) - Are you available and willing to work as needed, including day, evening and nighttime hours as well as holidays and weekends, as the position requires? Yes No Required Question Recommended Skills Cad Communication Criminal Justice Customer Service Databases Electronics Estimated Salary: $20 to $28 per hour based on qualifications.
$58,164.
00 - $82,020.
00 AnnuallyLocation :
City of Irving, TXJob Type:
ProfessionalJob Number:
2300224Department:
Police DepartmentOpening Date:
07/26/2023Closing Date:
8/9/2023 5:
00 PM CentralJob Posting Duties include working closely with Police Communications, Police Records, and the Public Safety IT Team; providing technical support for Public Safety Communications personnel through basic troubleshooting of electronic and computerized systems, such as voice logging equipment, E 9-1-1 equipment, computer-aided dispatch system, and TLETS.
Additional duties include maintaining Computer Aided Dispatch (CAD); creating and / or updating Unit IDs, call types, as well as entries in the CAD Database; loading and maintaining related GEO data; working with Police Communications division on quality control, workflow operations, and (data) table changes within relevant systems and modules; providing training on CAD-RMS operations; and collaborating with Police Records to ensure appropriate recordkeeping.
An Associate degree or equivalent with course work in Computer Science, Information Systems or a closely related field, and two years of related experience in a technology customer support area required.
Experience in municipal government a plus.
Will be scheduled for periodic after-hours on-call duty including nights, weekends, and holidays; and must be available for callback in emergency situations.
Duties involve access to sensitive Criminal Justice Information Systems (CJIS), which requires that a thorough background check be conducted.
Candidates will be subject to a polygraph exam and criminal history check.
Must not have any criminal conviction above the grade of a Class B misdemeanor or any Class B misdemeanor within the past 10 years; other convictions may also be considered.
PAY GRADE IT18 / FULL PAY RANGE $27.
96 - $39.
43 PER HOURCulture The Irving Police Department is committed to the philosophy of community-based policing and providing the best possible service to the residence of Irving.
We embrace the vision that Irving will be the model for safe and beautiful neighborhoods; a vibrant economy; and exceptional recreational, cultural and educational opportunities.
With compassion, integrity and innovation, we strive to institute trust and promote a high quality of life for residents, visitors and businesses.
The City of Irving strives to be the most inclusive, welcoming, respectful and understanding municipal organization in North Texas.
Irving is home to one of the most diverse ZIP codes in the nation, with many religions, races, nationalities and beliefs represented.
The City of Irving is dedicated to making diversity and inclusivity a priority, to continually refine and develop best practices, and to foster a participatory government.
The city also acknowledges that its employees' diversity make them uniquely qualified to serve.
This is achieved by building and nurturing an employment base that better reflects the races, cultures, faiths, gender identities, generations and philosophies of the community.
The goal is to create programming and engagement opportunities, implement best and emerging practices, and foster an environment of understanding and respect.
This allows for equitable access to programs and services, removal of barriers for engagement, and a culture of safety, trust and belonging.
Supplemental Information THOSE WHOSE DATE OF HIRE (START DATE) IS FEBRUARY 19 THROUGH AUGUST 31, 2023, ARE ELIGIBLE FOR A HIRING INCENTIVE! Individuals hired into this position will receive $1000 after their first 30 days of employment provided there are no documented attendance or disciplinary issues.
Employees that successfully complete their 6-month orientation period will receive an additional one-time payment of $1000 provided there are no documented attendance or disciplinary issues.
Employees that successfully complete one year of employment withoutdocumented attendance or disciplinary issues will receive an additional one-time payment of $1000.
The maximum amount of hiring incentive that an individual employee may receive is $3,000.
For full-time employees, the City of Irving offers competitive health benefits and also participates in TMRS.
More information can be found online at 01 24/7 Scheduling (Duties require being able to work various shifts covering a 24-hour period including day, evening and nighttime hours as well as holidays and weekends.
) - Are you available and willing to work as needed, including day, evening and nighttime hours as well as holidays and weekends, as the position requires? Yes No Required Question Recommended Skills Cad Communication Criminal Justice Customer Service Databases Electronics Estimated Salary: $20 to $28 per hour based on qualifications.
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