Information Technology Team Member
Job Description This job is a member of the Information Technology Team, within the Information Technology Division.
This position will be responsible for assisting employees in all facets of end-user computing, which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals.
Specifically, you'll do the following:
Configure, install, monitor and maintains users' desktop software and hardware; supports mobile workforce Provides all aspects of end-user computing and desktop-based LAN systems software Responsible for end-to-end problem ownership, resolution and communication with employees Provides on-site training to users Resolves and close tickets/work orders supporting end-user desktops and peripherals Responds to customer support issues from the Helpdesk Remotely diagnoses and resolves requests utilizing remote tools Troubleshoots and collaborates with other departments to assist with infrastructure related issues Document customer interactions in helpdesk management system including asset management Recover data from hard disk drives and/or perform data migration Supports remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops/tablets Installs and configures local and network based printers Performs preventative maintenance Works various shifts, holidays, on-call and travel as required Follows management guidance, adhering to IT policy and procedure Performs other duties as requested Required
Qualifications:
Associate/Bachelor Degree in Computer Science, Information Systems, or other related field or equivalent work experience/training 5 years of demonstrable 'hands-on' IT work experience supporting and resolving diverse PC desktop software and hardware issues Must have firsthand experience supporting desktop computers in a Windows/TCPIP environment Preferred
Qualifications:
A
certification or work experience equivalent MCSE/MCP is a plus Cisco and SonicWall network experience Overall knowledge of all Windows based operating systems including Windows 7, Windows 8 and Windows 10.
Ability to work independently and perform in a collaborative, team based environment Must be able to lift at least 50 lbs.
Location (city, state or zip code) You must select a location.
Education status You must select an education status answer.
Seeking for You must select a seeking status answer.
Recommended Skills Asset Management Cisco Customer Service Data Migration Desktop Computing Help Desk Estimated Salary: $20 to $28 per hour based on qualifications.
This position will be responsible for assisting employees in all facets of end-user computing, which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals.
Specifically, you'll do the following:
Configure, install, monitor and maintains users' desktop software and hardware; supports mobile workforce Provides all aspects of end-user computing and desktop-based LAN systems software Responsible for end-to-end problem ownership, resolution and communication with employees Provides on-site training to users Resolves and close tickets/work orders supporting end-user desktops and peripherals Responds to customer support issues from the Helpdesk Remotely diagnoses and resolves requests utilizing remote tools Troubleshoots and collaborates with other departments to assist with infrastructure related issues Document customer interactions in helpdesk management system including asset management Recover data from hard disk drives and/or perform data migration Supports remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops/tablets Installs and configures local and network based printers Performs preventative maintenance Works various shifts, holidays, on-call and travel as required Follows management guidance, adhering to IT policy and procedure Performs other duties as requested Required
Qualifications:
Associate/Bachelor Degree in Computer Science, Information Systems, or other related field or equivalent work experience/training 5 years of demonstrable 'hands-on' IT work experience supporting and resolving diverse PC desktop software and hardware issues Must have firsthand experience supporting desktop computers in a Windows/TCPIP environment Preferred
Qualifications:
A
certification or work experience equivalent MCSE/MCP is a plus Cisco and SonicWall network experience Overall knowledge of all Windows based operating systems including Windows 7, Windows 8 and Windows 10.
Ability to work independently and perform in a collaborative, team based environment Must be able to lift at least 50 lbs.
Location (city, state or zip code) You must select a location.
Education status You must select an education status answer.
Seeking for You must select a seeking status answer.
Recommended Skills Asset Management Cisco Customer Service Data Migration Desktop Computing Help Desk Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
