Regional Home Delivery Manager
We inspire purpose-filled living that brings joy to the modern home.
With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.
S.
and Canada, we achieve together, drive results and innovate to inspire.
Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes.
From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making--and our story is still unfolding.
We're here for it.
We think you should be too.
We're looking for a driven professional with an inclusive mindset to join our team as an Regional Home Delivery Manager for 3rd party locations.
The Regional Home Delivery Manager for 3rd party locations is responsible for ensuring timely and efficient delivery of goods to customers, driving and maintaining best in class customer service and home delivery standards, and developing and maintaining effective internal and external customer relationships.
The position can sit at any of the following Home Delivery Centers:
Dallas, Houston, Austin and Phoenix AZ.
A day in the life as an Regional Home Delivery Manager for 3rd party locations Develop delivery strategies to ensure timely and efficient delivery of goods to customers and implement cost-saving measures and process improvements to streamline delivery operations Responsible for all home delivery center operations, including staffing, home delivery, inventory management, returns processing, merchandise repair, facilities maintenance and the inbound and outbound movement of merchandise Serve as a subject matter expert in work methods, efficiency techniques and home delivery and inventory management software Build and establish performance standards to hold third party vendors accountable for performance and deliverables Meet with third party monthly to review performance and partner to identify obstacles and implement continuous improvement initiatives and effective and timely solutions Lead all aspects of performance and development of Home Delivery associates to maximize performance, ensure open communication and collaboration, and encourage professional development In partnership with senior leadership, develop, communicate, execute and monitor budget KPI's in support of overall Supply Chain strategy; be accountable for multiple locations performance against budget, including weekly reporting, identifying obstacles and implementing effective plans in order to meet or exceed KPIs Manage carrier claims, in-home damage claims, and chargebacks based on the contractual agreements in place with the 3PL Analyze current delivery coverage and identify areas for improvement, including route coverage, driver performance, cube route reporting, survey and returns reporting Act as escalated liaison to resolve local home delivery issues (and store deliveries, as applicable); maintain open and effective communication between stores, distribution centers, 3PLs and the home delivery center What you'll bring to the table Experience managing and developing teams to perform with a high sense of urgency and ability to shift and prioritize work to meet key deadlines Demonstrated ability to be flexible and adaptable to changing business needs and priorities of the organization Advanced knowledge and experience with labor planning, budgeting, productivity and continuous improvement Proven working knowledge of various warehouse management systems (JDA, Six Rivers, AS400 etc) Expertise in the deluxing model for how product is prepped for home delivery teams Ability to effectively partner with cross functional groups and Third Party Logistics providers (3PL) We'd love to hear from you if you have Proven proficiency in English language skills (written and verbal), basic math skills, strong interpersonal and relationship building skills, telephone presence, data entry skills, AS400 system knowledge preferred Previous home delivery, Distribution Center, or Furniture store experience; previous management experience High school diploma/GED or equivalent; higher education in related fields a plus.
Equipment certification, as needed Recommended Skills Adaptability Business Process Improvement Business Requirements Claim Processing Customer Relationship Management Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.
S.
and Canada, we achieve together, drive results and innovate to inspire.
Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes.
From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making--and our story is still unfolding.
We're here for it.
We think you should be too.
We're looking for a driven professional with an inclusive mindset to join our team as an Regional Home Delivery Manager for 3rd party locations.
The Regional Home Delivery Manager for 3rd party locations is responsible for ensuring timely and efficient delivery of goods to customers, driving and maintaining best in class customer service and home delivery standards, and developing and maintaining effective internal and external customer relationships.
The position can sit at any of the following Home Delivery Centers:
Dallas, Houston, Austin and Phoenix AZ.
A day in the life as an Regional Home Delivery Manager for 3rd party locations Develop delivery strategies to ensure timely and efficient delivery of goods to customers and implement cost-saving measures and process improvements to streamline delivery operations Responsible for all home delivery center operations, including staffing, home delivery, inventory management, returns processing, merchandise repair, facilities maintenance and the inbound and outbound movement of merchandise Serve as a subject matter expert in work methods, efficiency techniques and home delivery and inventory management software Build and establish performance standards to hold third party vendors accountable for performance and deliverables Meet with third party monthly to review performance and partner to identify obstacles and implement continuous improvement initiatives and effective and timely solutions Lead all aspects of performance and development of Home Delivery associates to maximize performance, ensure open communication and collaboration, and encourage professional development In partnership with senior leadership, develop, communicate, execute and monitor budget KPI's in support of overall Supply Chain strategy; be accountable for multiple locations performance against budget, including weekly reporting, identifying obstacles and implementing effective plans in order to meet or exceed KPIs Manage carrier claims, in-home damage claims, and chargebacks based on the contractual agreements in place with the 3PL Analyze current delivery coverage and identify areas for improvement, including route coverage, driver performance, cube route reporting, survey and returns reporting Act as escalated liaison to resolve local home delivery issues (and store deliveries, as applicable); maintain open and effective communication between stores, distribution centers, 3PLs and the home delivery center What you'll bring to the table Experience managing and developing teams to perform with a high sense of urgency and ability to shift and prioritize work to meet key deadlines Demonstrated ability to be flexible and adaptable to changing business needs and priorities of the organization Advanced knowledge and experience with labor planning, budgeting, productivity and continuous improvement Proven working knowledge of various warehouse management systems (JDA, Six Rivers, AS400 etc) Expertise in the deluxing model for how product is prepped for home delivery teams Ability to effectively partner with cross functional groups and Third Party Logistics providers (3PL) We'd love to hear from you if you have Proven proficiency in English language skills (written and verbal), basic math skills, strong interpersonal and relationship building skills, telephone presence, data entry skills, AS400 system knowledge preferred Previous home delivery, Distribution Center, or Furniture store experience; previous management experience High school diploma/GED or equivalent; higher education in related fields a plus.
Equipment certification, as needed Recommended Skills Adaptability Business Process Improvement Business Requirements Claim Processing Customer Relationship Management Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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