Data Entry Operator

Company Name:
Synectics
Data Entry Operator Contributes to the delivery of requested service levels and key performance indicators in their domain area (eg payroll, learning, absence management). Assumes responsibility for his/her own processes and identifies trends that require adjustments in work approach. Responsibility Areas- Completes daily execution/processing for aligned domain working with third-party providers (both internal partners and client partners) to ensure seamless process delivery. - Support Service Level (SLAs and RSLs) and Key Performance Indicator (KPI) adherence by ensuring timely quality delivery of own work. - Completes peer review audits of manual work. - Follow Standard Operating Procedures (SOPs)/processes and maintains own SOP documentation including adherence to internal and external audit requirements for specific clients. - Identify issues and resolve business as usual issues; escalate issues when required (eg service delivery or non-compliance issues). - Properly research and document a system defect with guidance. - Run pre-written queries if required. - Support acceptance testing of ongoing processes as required (at live date and as changes are made). SKILLS: Formal Education and Certification - Bachelor's degree or equivalent work experience Knowledge and Experience- 1-2 years experience in business environment. - Basic understanding of project management desired. - Basic understanding of Six Sigma methodology desired. - Basic understanding of Workflow Management and related reports desired. - Basic understanding of regulatory and legislative guidelines desired. - Ability to quality check work of others and provide coaching to more junior colleagues. MYK62683JR

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