Statistical Modeling Analyst-#12803 (Irving, TX)

Company Name:
Energy Future Holdings
job
Title: Statistical Modeling Analyst (#12803)-Irving, TX
TXU Energy, a subsidiary of Energy Future Holdings, formerly TXU Corp., is a market-leading competitive retail electricity provider. TXU Energy powers the lives of millions of Texans across the state. The company offers a variety of innovative products and solutions, including 24/7 customer service, competitively priced service plans, energy efficiency options and renewable energy programs.
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JOB SUMMARY
This senior role involves creating statistical/predictive models in SAS (or related) to predict customer gains, losses, and segmentation.
Within TXU Energy, the Specialist job function has been created to undertake policy definition and approval, customer experience definition, strategic positioning, customer characteristics and behavior definition, and other similar functions associated with the Energy Retail work streams. The Specialist has Lead and subject matter expert responsibility for analyzing and developing improvements to business processes, identifying and facilitating the creation of appropriate reporting and definition around each function, managing and integrating processes relating to operations, and delivering an improved customer experience.
Essential Duties and Responsibilities Other duties may be assigned. Directly or through others, the incumbent will:
Establish and maintain methodologies to ensure on-going accuracy and integration of processes
Design measurement criteria to monitor the nature of the integration process
Implement and manage an effective change management process to ensure smooth transition of new or adapted processes
Identify process improvements to enhance TXU Energy effectiveness and efficiency
Develop and enforce consistent practice of departmental and company processes & procedures
Monitor and assess day-to-day related issues to ensure business practices, policies and procedures are executed in an effective manner
Work closely with key personnel to define reporting needs and follow through with strategic partner(s) to develop these tools
Develop and present regular and timely reports
Integrate and manage data from various systems including CIS, CIS+, Siebel, SAP and external sources.
Work closely with TXU Governance, TXU Energy business units and strategic partner(s) to coordinate execution and implementation of new business and/or regulatory requirements
Resolve reported issues in a timely and decisive manner, or escalate as appropriate
Analyze massive amounts of customer data, such as customer feedback to identify solutions to improve and enhance the customers' experience
Assess, analyze and prioritize new business proposals for operational viability and ensure alignment with stated business objectives
Create and maintain ongoing dialogue with strategic partner(s), internal personnel and TXU Governance to ensure a positive, valued relationship that has unambiguous alignment with business initiatives
Apply a wide variety of high-level statistical and mathematical techniques to complicated processes for modeling, forecasting, profiling, and other complex analytical problems.
Employ statistical knowledge to develop relevant descriptive statistics related to business functions and other characteristics used to segment customers.
Actively work with various internal/external teams by providing data expertise, offering original perspectives, and challenging conventional views to better align decision making/perceptions with changing business needs.
Respond to questions from business clients regarding any aspect of customer data. Conduct research and analysis to gain a detailed insight and is dedicated to providing clear and credible responses and meeting the expectations and requirements of the business clients.
Provide direction and guidance to Analysts.
Controls budgetary spend for function.
Participate in the preparation of components of the function's long-range strategic, operating, and business and capacity planning.

EDUCATION/EXPERIENCE
The minimum education requirements are:
Master's degree in Statistics/Operations research/mathematics/industrial engineering/econometrics or other related fields

The minimum experience requirements are:
3+ years developing statistical models using techniques such as statistical forecasting, logistic/cox/linear regression, neural networks, decision trees, clustering/segmentation etc.
3+ years of experience creating models to predict customer life-time, propensity to buy, propensity to upgrade/downgrade
Proficient in creating, updating and transforming very large datasets using SAS and SQL
Experience with discrete time survival models would be a plus
3+ years of experience with customer facing and project coordination/management methods required
General knowledge of Operations systems, policies, and procedures a plus

PHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS Requires the ability to perform the essential duties and responsibilities in the following environment:
Occasional long, irregular hours
Operating in a fast-paced professional office environment
Travel to vendor and supplier locations; occasional overnight travel.
Use of a PC,
computer
terminal and/or telephone over 4 hours a day
Occasional bending, twisting, crouching, pulling, pushing, and/or reaching to access job-related materials
Occasionally lifts/moves up to 40 lbs.
SCOPE LEVEL
Responsibility level:
Responsible for leading large cross-functional work teams within TXU Energy, External Business Partners and Regulatory workgroups with the goal to greatly improve work processes related to TXU retail customer retention and growth. Serves as a SME and provides guidance and work direction to team members. Works under minimal supervision.

SKILLS AND COMPETENCIES The following knowledge, skills and capabilities must be demonstrated at a proficient level:
Excellent consulting, negotiating, consensus building and conflict resolution skills
Extensive communication and teamwork skills with both internal and external customers
Ability to work effectively in a rapidly changing environment
Experience in facilitating /leading work groups, process teams and focus groups
Advanced Skill in using computer software applications such as MS Visio, Excel, Access and Outlook
Able to solve problems guided only by general organization objectives, policies, and goals
Strong analytical skills, including root cause analysis
Working knowledge of Internet and related emerging technologies used to effectively aggregate/analyze critical business data
Excellent Project management skills
Skill in developing and evaluating process flows
Expert knowledge of related function techniques and methodologies.
Expert in financial model development and analysis.
Demonstrates a high level of integrity.
Ability to make presentations to all levels of leadership, including
executive
Man
It is the policy of Energy Future Holdings, Luminant, and TXU Energy to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment without regard to race, color, religion, sex, pregnancy, national origin, age, disability, military service, veteran status, genetic information, or any other status protected under the law.
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