SA-Collections

Company Name:
California Republic Bank
Summary
The SA is responsible for resolving delinquency on automobile loans, negotiating payment arrangements, and reconciling customer billing issues. This position is in a high volume call center environment working assigned accounts and at times, an auto dialer telephone system. SA's work in a structured team setting with shared goals. SA is responsible for collecting on delinquent accounts 30 days or more until resolved.
Essential Duties and Responsibilities
Primary responsibilities include, but are not limited to the following:
Review open accounts for collection efforts
Handle inbound/outbound collection calls in a professional manner
Collect customer payments in accordance with payment due dates
Skip trace to locate customer or unit
Identify issues attributing to account delinquency and reviewing with supervision as needed
Review and monitor any assigned accounts and all applicable collection reports
Provide timely follow-up on payment arrangements
Handle inbound customer service calls
Resolve billing issues, prevent account delinquency and apply timely superior customer service
Follow and maintain policies and procedures in all aspects of the position
Perform other assignments and duties as directed by supervision.

Requirements
High school diploma, or general education degree (GED) required
College degree preferred
Customer service, financial, and automotive background preferred
Working knowledge of Fair Debt Collection Practices Act (FDCPA)
Solid working knowledge of the Microsoft Office suite of applications
Ability to make sound and accurate judgment with sound reasoning for decisions.
Strong communication and persuasion skills
Please send resumes to
CRB Auto is an equal opportunity employer and offers exceptional training and development opportunities and an excellent compensation and benefits package with medical insurance that includes dental, vision and 401K plan.


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