Internal Operations Coordinator

Company Name:
Acosta Sales & Marketing
Apply online at: https://careers-acosta.icims.com/jobs/76968/internal-operations-coordinator-%28gameon%29/job
The Internal Operations Coordinator will assist with the overall direction and assume accountability for the operational effectiveness of a sales and merchandising program for our client. This role, will also continuously monitor key performance metrics and indicators, as well as partner with program leadership and shared service departments to improve performance and identify opportunities for continued improvement. The Internal Operations Coordinator work location will be at our headquarters in Irving, TX.
Responsibilities:
Compile and analyze weekly program results; utilize information to provide continued development of program efficiencies
Work with leaders to develop and manage field performance measurement tools (scorecard, reports, key performance indicators, etc.)
Online set-up of call reports and scheduling
Manage all call report changes and work directly with CIA to manage timeline of implementation; always being mindful of how changes will impact reporting effectiveness
Ensure reporting compliance, timeliness and accuracy
Assist with monthly visit and hours report; identify any variance issues, alert program leaders in a timely manner and explain/correct the variances as necessary
Establish performance metrics for the program that are aligned with delivering "The Perfect Visit" and build reporting and tracking mechanisms that help drive results
Establish and monitor employee on-boarding requirements and timeframes
Other duties as assigned
Qualifications:
3 or more years experience in a service industry
to include the following:
Managing cross functional projects that involved accountability for leading employees/activities in a matrix environment
Developing, tracking and monitoring cross functional metrics
Participating in or leading process improvement initiatives
Experience in a retail/merchandising/marketing environment, helpful
Experience with web-based reporting such as business objects, preferred
Advanced working knowledge of entire the Microsoft Office Suite (particularly Excel, Outlook, & Access)
Experience and working knowledge of Microsoft Publisher would be a plus
Acosta Sales & Marketing is an Equal Opportunity Employer
Apply online at: https://careers-acosta.icims.com/jobs/76968/internal-operations-coordinator-%28gameon%29/job

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