Knowledge Manager

JOB FUNCTION:
This role is responsible for establishing a center of excellence for knowledge management within Epsilon's STS organization.
This includes reviewing, creating and maintaining documentation and processes for supporting IT Infrastructure.
RESPONSIBILITIES AND ACTIVITIES Documentation - Create and maintain IT support documentation for STS Support groups to ensure adequate information is available to reference for incident and request management Process Flows - Leverage ITIL best practices to drive continual process improvement Analysis - Analyze and identify knowledge sources to prioritize documentation needs Standardization - Apply formatting and technical writing best practices to knowledge documentation Communication - Utilize excellent written and verbal communication skills to engage with appropriate stakeholders to provide analysis and resolution actions for known errors.
EDUCATION:
College Degree or Technical Certification preferred with a focus on Information Technology ITIL v3 Foundations certification preferred
Experience:
Must have extensive experience developing and leading IT knowledge management and documenting support processes in a large organization, including a proven track record of establishing solid knowledge management processes based on industry best practices.
Knowledge of Incident Management Service Management tools - FrontRange HEAT or Computer Associates Service Desk - a plus.
3-5 years of work experience requiredQualifications Conditions of Employment All job offers are contingent upon successful completion of drug screen and background checks.
About Catapult About Catapult Ranked the #1 Agency by the Hub Magazine, Catapult is the integrated behavior-based marketing services agency that delivers accelerated business growth through the Art of Conversion(TM).
This unique data-driven approach identifies the core, actionable insights that inspire brilliant creative with the power to convert consumers into shoppers, shoppers into buyers, and buyers into loyal advocates.
Headquartered in Westport, CT, Catapult leverages the expertise of more than 300 employees across 11 offices in major retailer geographies including Minneapolis, Bentonville, Chicago, Dallas, Cincinnati, Nashville, Los Angeles, Phoenix, Seattle and Tampa.
Catapult is an Epsilon brand.
For more information:
http:
//www.
catapultmarketing.
com/ , follow on Twitter @CatapultMktg or call 1.
203.
682.
4000.
Great People, Deserve Great Benefits We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly.
If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
From tuition reimbursement to scholarship programs to employee stock purchase plans and 401(k)s, we offer associates a variety of benefits that work as hard for them as they work for us.
About Epsilon Epsilon is the global leader in creating connections between people and brands.
An all-encompassing global marketing company, we harness the power of rich data, groundbreaking technologies, engaging creative and transformative ideas to get the results our clients require.
Recognized by Ad Age as the #1 World CRM/Direct Marketing Network and #1 U.
S.
Agency from All Disciplines, Epsilon employs over 5,000 associates in 60 offices worldwide.
Epsilon is an Alliance Data company.
For more information, visit http:
//www.
epsilon.
com/ , follow us on Twitter @EpsilonMktg or call 1.
800.
309.
0505.
Alliance Data is an Equal Employment Opportunity employer Alliance Data participates in E-Verify For San Francisco Bay Area:
Alliance Data will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance.


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