IT Support Analyst II
Our healthcare client has an immediate opportunity for an IT Support Analyst for a 2 month contract in Irving, TX. You will be providing Level 1 and 2 technical support. 3 years technical Desktop/Helpdesk support experience required.
The IT Support Analyst provides technical support to end users including support for hardware, printing, eCenter, Track applications and all users employees, clients, providers and contractors.
Main Duties &
Responsibilities:
Provides Level 1 and 2 technical support for applications, systems, software and hardware.
Logs all incidents reported via telephone, email or voice mail.
Attempts to troubleshoot and resolve all incidents reported to the Help Desk or received via a ticketed request.
Distributes and dispatches incidents to the appropriate support groups as needed.
Ensures timely escalation of customer issues by gathering detailed information and assigning an appropriate priority level and resolution target.
Conducts first and second level support using documented procedures and available system tools.
Coordinates and tracks all system level production down resolution as necessary per documented procedures.
Administers id's, passwords and security rights for all internally developed web-based systems as required.
Installs and configures HMS hardware and software as required.
Provides support for remote users (VPN and other connectivity issues).
Document processes and procedures as required.
Required Education/
Experience:
High School Diploma GED required 2 years AA or 1 year experience
A , N , MCP, MCSE certifications preferred but not required
3 years Desktop/Helpdesk support experience
3 years experience on hardware issues including PC's, laptops, printers, and blackberries,
3 years experience setting up and installing Windows XP, Windows 7 and Microsoft Office applications
3 years VPN experience
To Apply: Please use the link provided. For additional questions, contact Laura Evertsen at laura.evertsen@ctg.com and reference job # 17204227.
CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.
CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
The IT Support Analyst provides technical support to end users including support for hardware, printing, eCenter, Track applications and all users employees, clients, providers and contractors.
Main Duties &
Responsibilities:
Provides Level 1 and 2 technical support for applications, systems, software and hardware.
Logs all incidents reported via telephone, email or voice mail.
Attempts to troubleshoot and resolve all incidents reported to the Help Desk or received via a ticketed request.
Distributes and dispatches incidents to the appropriate support groups as needed.
Ensures timely escalation of customer issues by gathering detailed information and assigning an appropriate priority level and resolution target.
Conducts first and second level support using documented procedures and available system tools.
Coordinates and tracks all system level production down resolution as necessary per documented procedures.
Administers id's, passwords and security rights for all internally developed web-based systems as required.
Installs and configures HMS hardware and software as required.
Provides support for remote users (VPN and other connectivity issues).
Document processes and procedures as required.
Required Education/
Experience:
High School Diploma GED required 2 years AA or 1 year experience
A , N , MCP, MCSE certifications preferred but not required
3 years Desktop/Helpdesk support experience
3 years experience on hardware issues including PC's, laptops, printers, and blackberries,
3 years experience setting up and installing Windows XP, Windows 7 and Microsoft Office applications
3 years VPN experience
To Apply: Please use the link provided. For additional questions, contact Laura Evertsen at laura.evertsen@ctg.com and reference job # 17204227.
CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.
CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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