Airport Ticket Sales Agent

Sherri Ferguson
3126 Chisholm Trail Irving, TX 75062
Home: (972)-600-9058 Cell: (214)-254-0071
OBJECTIVE: Seeking a challenging career that utilizes my skills in my area of competence and enriches my knowledge, and gives me a chance to be part of a team that contributes towards the growth of the organization, thereby yielding the twin benefits of job satisfaction and convenient professional growth.
SKILLS: Over 15years of customer service and public relations, Over 5 years of mortgage underwriting experience, approved underwriting credit guidelines as prescribed by Freddie Mac and Fannie Mae, FHA, VA and USDA and following individual investor guidelines with various mortgage entities. Microsoft word, excel, 10 key.
EDUCATION: Brookhaven College, Degree Pending: Major - English Minor - Elementary Education
July 2013 - Present
Chrysler Capital
Funding Analyst
 Gather and verify loan documentation, which could include making outbound phone calls to loan customers and business partners
 Process data entry for loan information
 Handle a case-load of loans to process funding and underwriting, and verification of documentation
 Identify, document, and correct identified errors with loan documentation and loan process and programs
 Ensure accuracy and highest quality assurance standards
January 2009 - June 2013
American Home Mortgage Servicing
Relationship Manager
 Underwrote Conventional, FHA, and VA loans according to approved underwriting credit guidelines as prescribed by Freddie Mac, Fannie Mae, FHA, and VA loans
 Followed individual investor guidelines with respect to possible additional overlays on each product
 Coached/counseled personnel in the interpretation and application of underwriting guidelines providing guidance and recommendations in person or via email or telephone conversations
 Identified and recommend alternative loan structuring and financing solutions as needed
 Communicated all loan decisions in a timely manager
 Prior to any notice of declination, provide file to be reviewed by regional underwriting manager and loan committee for alternative solutions
 Cleared underwriting conditions to facilitate closing and funding of loans within current turn times posted
 Conditioned for field review on appraisal reports as needed
 Ensured that final loan information is accurate in car origination system prior to file being submitted to closing, including but not limited to loan amounts, appraised value, interest rate, income assets, and monthly payments
 Assisted with home affordable modification when needed May 2004 to Nov-2008 Ferguson Enterprises Administrative Assistant  Responsible for assisting Office manager with clerical and data entry  Assisting customer with construction routes and working closely with administration  Performed quality control audits accurately and as scheduled according with Servicing Quality control.  Planned and prepared monthly QC summary and Exception Reports  Address performance issues according to  Established company policy, making effective appropriate decisions relative to corrective action as required  Prepared agendas, facilitate staff meetings and conference calls, and distribute minutes. REFERENCES: Available

  • ID#: 107107
  • Location: Irving, TX , 75062

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