Help Desk Associate/Customer Service

Objective:


 To obtain a position in customer service that best utilizes my analytical, problem solving, interpersonal and customer service skills.


Core Strengths:



  • Active listening   

  • Enjoy working with people

  • Energetic work attitude

  • Sharp problem solver


Work Experience:


AT&T Stadium –Customer Service Representative Dallas, TX       11/2015- 1/2016



  •  Assist customers with questions via e-mail, telephone, and mail

  •  Provide sales support including cross-selling and up-selling products

  •  Follow up on behalf of customer inquiries

  •  Ensure that the customer receives superior service

  •  Provide resolution to customers

  •  Work effectively within a team-oriented environment

  •  Perform other functions and activities as directed by the Customer Service Manager



Taco Casa- Cashier Clerk Irving, TX                                                    5/2015- 9/2015



  • Be customer-service oriented 

  • Able to work in a fast-paced operating mode

  • Responsible for establishing high customer service standards

  • Able to follow standardized portion control

  • Handle cashiering duties effectively


Six Flags- Team Leader    Arlington, TX                                                                             2/2011-8/2013                  



  • Comply with all the policies and procedures of Six Flags

  • Assist guests and always operate the ride in a safe and responsible manner

  • Furthermore, to ensure the safety of all our guests, you will:

  • Enforce policies specific to the attraction you are in charge of in regards to what guests can bring on, what they're allowed to wear and body proportions

  • Study the procedures and proper operational techniques of the park and follow them in every relevant situation

  • Be focused as a Ride Operator and cycle people through the attraction efficiently and cautiously.


 


Skills and Qualifications:



  • Typing Skills (30+WPM)

  • Proper telephone etiquette

  • Gains customer rapport easily 

  • Effective Communicator

  • Responsible, efficient and flexible

  • Work well under pressure to meet deadlines

  • Team Player


Education:



  • Universal Academy- Irving, TX                                             Graduated 6/2013

  • North Lake College- Irving, TX                                              


 

  • ID#: 110673
  • Location: Irving, TX , 75060

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