Highlights of Qualifications

Enthusiastic professional with more than 20 years of experience in training, managing, leading, and customer service in the foodservice and IT industries.  I coach teamwork, time-management skills, and a positive customer-first attitude.


SOCIAL MEDIA & SALES CONSULTANT     Mediadigm Solutions, Irving

March 2016 – September 2016

+         Introduced new app to self-generated leads in new market

+         Prospected, analyzed, developed, and closed new customer accounts


SENIOR TRAINER     The Rustic restaurant & bar, Dallas

November 2013 – March 2016                                                                     

+         Primary trainer/evaluator for first/final shifts on customer service, sales, and The FreeRange Way

+         Headwaiter/key employee for lunches and special events including delegation of daily duties and special projects

+         Collected money/documentation from servers/bar and in charge of monthly inventory


SPECIAL EDUCATION TEACHER     Irving Independent School District, Irving

March 2013 – November 2013

+         Taught special education for students in middle and high schools

+         Designed lesson plans and tailored curriculum to individual students with different IEPs according to their ARDs

+         Was responsible for leading meetings with parents, administration, students, and fellow teachers


MANAGER     Via Real restaurant, Irving

September 2009 – February 2013

+         Achieved $4 in million annual sales through new marketing initiatives and guest communication

+         HR manager:  training/development, recruitment, selection, interviews, orientation, counseling, and termination

+         Created and ran service competitions among staff, motivating them to boost sales and customer service


TRAINER     Pappasito’s restaurant, Dallas       

August 2006 – September 2009

+         Trained, trained-the-trainers, and coached employees in customer service, suggestive selling, and up-selling

+         Key employee/collected money and paperwork reconciled at the end of the shift

+         Expedited and cooked orders to specification and within time constraints and delegated BOH closing duties


Head waiter & ASSistant TO the DIRECTOR OF MARKETING     The Oasis restaurant, Austin

June 1998 – June 2005

+         Trained, coached, and guided new waiters in customer service in a fast-paced environment (seating for 3,000 )

+         Translated HR materials into Spanish at the then-largest restaurant in Texas with over $12 million annual sales

+         Assisted the Director of Marketing in organizing talent and charitable activities


HELP DESK LEAD     Applied Materials, Austin

December 1998 – December 2003

+         Facilitated train-the-trainer sessions in Austin, Santa Clara, Reading, Bangalore, and Amsterdam

+         Responded to technical issues from over 90 locations in 19 countries, supporting over 14,000 employees via telephone, e-mail, and chat using Remedy for all contacts recording issue, analyses performed, resolution, routing necessary issues to local technicians, and escalating issues according to protocol

+         Telecom, LotusNotes, and MeetingPlace SME; SAP, Oracle; Microsoft Office MOUS, and A+


MANAGER     Steak and Ale restaurant, El Paso

March 1992 – May 1998

+         Training manager:  recruited, hired, ran orientation, trained/developed focusing on cross-training all employees

+         Designed and developed training program (videos and prints) for all positions as well as train the trainer focus

+         Created training maps for different learning styles/speeds while still honing the right knowledge/skills/attitude



The University of Texas at El Paso (UTEP) Master’s, English Rhetoric and Writing Studies, May 1998

The University of Texas at El Paso (UTEP) Bachelor’s, Marketing & Human Resources, May 1993

  • ID#: 114097
  • Location: Irving, TX , 75062

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