Manager

MANUEL B GARCIA


214.336.8451


m_b_garcia@yahoo.com


 


 


Highlights of Qualifications


Enthusiastic professional with more than 20 years of experience in training, managing, leading, and customer service in the foodservice and IT industries.  I coach teamwork, time-management skills, and a positive customer-first attitude.


 


SOCIAL MEDIA & SALES CONSULTANT     Mediadigm Solutions, Irving


March 2016 – September 2016


+         Introduced new app to self-generated leads in new market


+         Prospected, analyzed, developed, and closed new customer accounts


 


SENIOR TRAINER     The Rustic restaurant & bar, Dallas


November 2013 – March 2016                                                                     


+         Primary trainer/evaluator for first/final shifts on customer service, sales, and The FreeRange Way


+         Headwaiter/key employee for lunches and special events including delegation of daily duties and special projects


+         Collected money/documentation from servers/bar and in charge of monthly inventory


 


SPECIAL EDUCATION TEACHER     Irving Independent School District, Irving


March 2013 – November 2013


+         Taught special education for students in middle and high schools


+         Designed lesson plans and tailored curriculum to individual students with different IEPs according to their ARDs


+         Was responsible for leading meetings with parents, administration, students, and fellow teachers


 


MANAGER     Via Real restaurant, Irving


September 2009 – February 2013


+         Achieved $4 in million annual sales through new marketing initiatives and guest communication


+         HR manager:  training/development, recruitment, selection, interviews, orientation, counseling, and termination


+         Created and ran service competitions among staff, motivating them to boost sales and customer service


 


TRAINER     Pappasito’s restaurant, Dallas       


August 2006 – September 2009


+         Trained, trained-the-trainers, and coached employees in customer service, suggestive selling, and up-selling


+         Key employee/collected money and paperwork reconciled at the end of the shift


+         Expedited and cooked orders to specification and within time constraints and delegated BOH closing duties


 


Head waiter & ASSistant TO the DIRECTOR OF MARKETING     The Oasis restaurant, Austin


June 1998 – June 2005


+         Trained, coached, and guided new waiters in customer service in a fast-paced environment (seating for 3,000 )


+         Translated HR materials into Spanish at the then-largest restaurant in Texas with over $12 million annual sales


+         Assisted the Director of Marketing in organizing talent and charitable activities


 


HELP DESK LEAD     Applied Materials, Austin


December 1998 – December 2003


+         Facilitated train-the-trainer sessions in Austin, Santa Clara, Reading, Bangalore, and Amsterdam


+         Responded to technical issues from over 90 locations in 19 countries, supporting over 14,000 employees via telephone, e-mail, and chat using Remedy for all contacts recording issue, analyses performed, resolution, routing necessary issues to local technicians, and escalating issues according to protocol


+         Telecom, LotusNotes, and MeetingPlace SME; SAP, Oracle; Microsoft Office MOUS, and A+


 


MANAGER     Steak and Ale restaurant, El Paso


March 1992 – May 1998


+         Training manager:  recruited, hired, ran orientation, trained/developed focusing on cross-training all employees


+         Designed and developed training program (videos and prints) for all positions as well as train the trainer focus


+         Created training maps for different learning styles/speeds while still honing the right knowledge/skills/attitude


 


Education


The University of Texas at El Paso (UTEP) Master’s, English Rhetoric and Writing Studies, May 1998


The University of Texas at El Paso (UTEP) Bachelor’s, Marketing & Human Resources, May 1993

  • ID#: 114097
  • Location: Irving, TX , 75062

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