On-Air Personality


                                                                   ADRIANNE L HEADEN

2934 W. Royal Lane, 1135 Irving, TX 75063/ (H) (972)876-2620/ alouiseali@yahoo.com


I have highly accurate and error-free work experience. I am a highly organized and skilled writer who is accustomed to producing on short deadlines as well as a self-starter. I also have experience collaborating with a close-knit team. I am especially familiar with working with difficult issues. I am a hard working team player with ideas that will assist any department. 

  • ·         Proofreading                            Highly observant               Power Point

  • ·         PowerPoint proficiency                       Quick turnaround               Excel

  • · Familiarity with Final Draft 9        Microsoft Word              Final Draft 9

  • ·         Research                                  Detail oriented

  • ·         Blogging                                  Typing 55 WPM

  • ·         Presentations                            Employee training






Pharmacy Customer Care Specialist

HUMANA HEALTH CARE-Irving, TX                                04/2016 to Current

  • ·         Ensuring the medications are processing or in transit for delivery.

  • ·         Assist pharmacy members with ordering medication.

  • ·         Ensuring that members receive medications in a timely manner.

  • ·         Maneuvering between CCP, Argus and RX Lookup.

  • ·         Assisting members with explanation of Part D plan.   

Customer Care Specialist                                                       12/2015 to 04/2016

HUMANA HEALTH CARE- Irving, TX                              

  • ·         Assist Medicare patients with new health plans.

  • ·         Outgoing/Incoming calls from members with health plans.

  • ·         Maneuvering between CCP, Dimension and Part B programs to ensure that member receives proper calling experience.

Fulfillment Associate                                                              10/2014 to 11/2015

AMAZON- Avenel, NJ

  • ·         Assist online orders from customers in daily ordering of fresh pantry food and supplies.

  • ·         Ensure orders are processed and delivered on a timely manner.

  • ·         Used equipment Fork Lift, Kava Systems to ensure products are place in a secure place.

Para-Professional                                                                   01/2012 to 09/2014


  • ·         Assist two eleven grade special needs students in their daily classroom activities.

  • ·         Ensuring that students understand daily class assignments and assisting them in completing them.

  • ·         Managed research projects.

  • ·         Problem solving, conflict resolution.

Customer Service Specialist                                              08/2009 to 12/2011                     


  • ·         Incoming/outgoing medical call center-assist Smith Oil Drilling, Mustang Oil, Stallion Oil and Wood Oil Drilling’s employees with healthcare benefits before deadlines.

  • ·         Incoming/outgoing calls to ensure that each employee gets the best customer service along with educating them with suitable plans.

  • ·         Excellent oral/written communication skills.

Media/Promotion Specialist/Writer                                 05/2006 to 07/2009


  • ·         Film, Live broadcasting, events and multi-tasking special events along with fast pace office procedures.

  • ·         To create drama and comedy television series, create drama and comedy scripts to go with ideas.

  • ·         Manage seven writing projects with strict deadlines.

  • ·         Oversaw production of scripts from concept creation to launch.

  • ·         Proofread 20-word documents with 100% accuracy.

  • ·         Manage writers, freelancers, designers, media specialists, production staff and actors.

  • ·         Update digital media.

  • ·         Wrote and edited long and short form copy for blogs, websites, social media, presentations, and training.

  • ·         Arranged roundtable reviews of manuscripts.

  • ·         Communicated strategies and concepts. Conflict resolution

  • ·         Prioritized workflow and manage schedules to deliver completed projects under


  • ·         PC applications, Microsoft, Power Point, problem solving, and conflict resolution.

  • ·         Excellent oral and written communication skills.

Customer Service Specialist                                             02/2004 to 04/2006


  • ·         Assisting seniors in selecting proper healthcare plans (Medicare Part D)

  • ·         Placing seniors in programs of healthcare that will give them ingoing health assistant.


Bachelor of Arts: Media and Communication-                        Currently Finishing Online

Fairleigh Dickinson University- Teaneck, NJ

  • Recipient of Dean’s List 3.3 or higher, coursework included Journalism, Business and Media communication.



  • ID#: 122516
  • Location: Irving, TX , 75063

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