Help Desk IT Support

Patrick Wright


PatWrightA@gmail.com


214-931-7111


 


Professional Profile


 


Qualifications


Advanced experience in Network Administration, Networking Concepts (Cisco, LAN/WAN, TCP/IP,IPV6, NAT), VOIP, HTML and various operating systems (Windows XP/7, Android, iOS). Expert in troubleshooting and repairing electronic systems. Microsoft Office Suite. Consistently received a high rate of customer/user satisfaction. Make use of ticketing systems to track, log and work incidents in order of priority. (Trackit, HPSM etc)


 


 


Experience


 


Electronic Technician
Honeywell International, Inc. 5/16-Present


Quality assurance of configured mobile (laptops, tablets, Windows/Android/iOS) devices, ensuring they are to specification.


Responsible for device configuration, quality testing.


Configure applications and software on a per client basis.


Ship and deploy finished product en masse.


 


POS/Desktop Administrator


CEC Entertainment, Inc. 5/14 - 4/16


Troubleshooting and repair of all supported POS hardware for all national locations


Provide after-hours phone support to field for POS issues


Manage Active Directory and Group Policy


Support Android and iOS devices


 


Desktop Support Technician Level II
Superior Hire LLC 3/13 - 4/14


Head of hardware inventory and asset management development (Windows and Mac desk/laptops, printers, scanners etc)


Supervise scheduled maintenance for desktops.


Manage Active Directory and Group Policy


Troubleshoot internal and external help-desk software issues.


 


Desktop Support Lead


Westec Intelligent Surveillance 1/11 - 3/13


Oversee network setup and configuration of numerous client sites.


Diagnose and resolve security system hardware/software issues.
Install and configure IP cameras.



Education


Mansfield Summit - Coursework includes CCNA, HTML5

  • ID#: 133830
  • Location: Irving, TX , 75061

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