Help Desk IT Support

Patrick Wright



Professional Profile



Advanced experience in Network Administration, Networking Concepts (Cisco, LAN/WAN, TCP/IP,IPV6, NAT), VOIP, HTML and various operating systems (Windows XP/7, Android, iOS). Expert in troubleshooting and repairing electronic systems. Microsoft Office Suite. Consistently received a high rate of customer/user satisfaction. Make use of ticketing systems to track, log and work incidents in order of priority. (Trackit, HPSM etc)





Electronic Technician
Honeywell International, Inc. 5/16-Present

Quality assurance of configured mobile (laptops, tablets, Windows/Android/iOS) devices, ensuring they are to specification.

Responsible for device configuration, quality testing.

Configure applications and software on a per client basis.

Ship and deploy finished product en masse.


POS/Desktop Administrator

CEC Entertainment, Inc. 5/14 - 4/16

Troubleshooting and repair of all supported POS hardware for all national locations

Provide after-hours phone support to field for POS issues

Manage Active Directory and Group Policy

Support Android and iOS devices


Desktop Support Technician Level II
Superior Hire LLC 3/13 - 4/14

Head of hardware inventory and asset management development (Windows and Mac desk/laptops, printers, scanners etc)

Supervise scheduled maintenance for desktops.

Manage Active Directory and Group Policy

Troubleshoot internal and external help-desk software issues.


Desktop Support Lead

Westec Intelligent Surveillance 1/11 - 3/13

Oversee network setup and configuration of numerous client sites.

Diagnose and resolve security system hardware/software issues.
Install and configure IP cameras.


Mansfield Summit - Coursework includes CCNA, HTML5

  • ID#: 133830
  • Location: Irving, TX , 75061

Don't Be Fooled

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