Help Desk IT Support

Patrick Wright


PatWrightA@gmail.com


214-931-7111


 


Professional Profile


 


Qualifications


Advanced experience in Network Administration, Networking Concepts (Cisco, LAN/WAN, TCP/IP,IPV6, NAT), VOIP, HTML and various operating systems (Windows XP/7, Android, iOS). Expert in troubleshooting and repairing electronic systems. Microsoft Office Suite. Consistently received a high rate of customer/user satisfaction. Make use of ticketing systems to track, log and work incidents in order of priority. (Trackit, HPSM etc)


 


 


Experience


 


Electronic Technician
Honeywell International, Inc. 5/16-Present


Quality assurance of configured mobile (laptops, tablets, Windows/Android/iOS) devices, ensuring they are to specification.


Responsible for device configuration, quality testing.


Configure applications and software on a per client basis.


Ship and deploy finished product en masse.


 


POS/Desktop Administrator


CEC Entertainment, Inc. 5/14 - 4/16


Troubleshooting and repair of all supported POS hardware for all national locations


Provide after-hours phone support to field for POS issues


Manage Active Directory and Group Policy


Support Android and iOS devices


 


Desktop Support Technician Level II
Superior Hire LLC 3/13 - 4/14


Head of hardware inventory and asset management development (Windows and Mac desk/laptops, printers, scanners etc)


Supervise scheduled maintenance for desktops.


Manage Active Directory and Group Policy


Troubleshoot internal and external help-desk software issues.


 


Desktop Support Lead


Westec Intelligent Surveillance 1/11 - 3/13


Oversee network setup and configuration of numerous client sites.


Diagnose and resolve security system hardware/software issues.
Install and configure IP cameras.



Education


Mansfield Summit - Coursework includes CCNA, HTML5

  • ID#: 133830
  • Location: Irving, TX , 75061

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

Look Who's Hiring!

DFPS Help Desk Systems Support Specialist
Austin, TX Texas Health & Human Services Commission
Help Desk/Technical Support Sr. Associate
Round Rock, TX Randstad
IT Help Desk Support
Coppell, TX GW Communications
Agency Support Help Desk (10438)
Waco, TX FAMILY HERITAGE LIFE INSURANCE COMPANY OF ...
Help Desk Support (Temporary)
San Antonio, TX USAA Real Estate Company