Andrew Kyle Morquecho

Andrew K. Morquecho

1817 Southstone Ln

Irving,TX 75060

Cell #469-509-6857



To  utilize my communications skills and experience with an additional opportunity for growth and advancement.


November 2009 - September 2016  Future Payment Technologies . Dallas, TX

Sr.Account Manager (retention)/ Escalations  

         Responsible for resolving  all contract questions, and  negotiating all offers from competitors  as needed to retain accounts, work closely with staff and other departments to resolve any and all issues , also responsible for resolving escalated calls when needed .

January 2009 - November 2009 CUNA MUTUAL Ft.Worth. TX

          CSR Level I / credit union call center

            Responsible for relaying all banking information and products  providing balance information and assisting with loans qualifications and offering loans when eligible  , work closely with staff and other departments to resolve any and all issues ,

July 2006- December 2008 First American Payment Systems. Ft. Worth, TX

CSR Level I / Retention

         Provided technical support assistance by troubleshooting error messages, reprogram equipment, place supplies orders as needed. Provide explanation of deposits and fees on statements and assistance on retention issues by contacting merchants and offering options to lower rates and fees to retain accounts, also provide contact information to merchant and assist on closing account as needed .   

June 2005- May 2006 Countrywide Mortgage Company. Ft. Worth, TX

Mortgage I / Property Claims Representative            Review escrow and credit information with home owners for possible refinancing, explain mortgage increases and take payments via phone. Also the ability to provide credit and refunds, and multi-task in a fast pace environment.

April 2004- May 2005 National Health Insurance Company. Arlington, TX Annuities Representative         Responsible for providing investment status to financial advisors and assist on providing proper documentation for disbursements, transfers, and closures.

December 1996- April 2004 National Health Insurance Company. Arlington, TX

Health Insurance Customer Representative

         Provided customers with explanation of health benefits, calculate premium rates for customers, and verify health benefits to medical providers, as well as updated data base.


March 1999 Leonard’s Training Programs Inc., Arlington, TX

Certified Adjuster Type / Intro type IV

May 1984 Nimitz High School, Irving, TX


CERTIFICATIONS: H.I.P.P.A. Compliant Certificate 2003 (National Health Insurance Company)

                                                       References upon request


  • ID#: 136462
  • Location: Irving, TX , 75060

Don't Be Fooled

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