CSR/Receptionist/Front Desk,Financial Coordinator/Scheduler/Payment Poster

                                                                                                   Deidra T Burton

                                                                                         6524 Deseo Drive Apt. 252C

                                                                                                  Irving, TX 75039

                                                                              504-432-0239 (cell); 469-726-2392 (hm.)






To secure a position in an organization that challenges my capabilities, education and experience in today's work world and to also be one of the top notch employees of a top notch company that is striving for continuous success in this new age.



·Background in Physician & Hospital Medical Billing & claims processing

·Knowledge of ICD 9, ICD 10, HCPS

·Knowledge of Medicare, Medicaid, & Commercial Insurances

·Knowledge of Microsoft Word, Excel, access, Powerpoint

·Great customer service skills

·Demonstrates courtesy, accuracy, privacy, consistency, and most of all professionalism and care for any and all patient(s) with integrity and compassion while possessing an excellent morale of satisfaction.

·Exceeds and Achieves expectations while handling job requirements and freely going over and beyond with any challenges/task

·Trained for over 25+ specialty clinics; (Pediatric Dept.,Internal Medicine, OB/GYN, Adult and Pediatric Laboratory, Urology, Oncology, Urgent Care and more....)




Work Experience


Ochsner Clinic Foundation                                                          Jan 11-Sept.2013

Position/Title: Patient Registration/Floater/Rev Cycle Admin 3

Primary Duties:

·Greets patients and guest and promptly complete check-in process at point of service

·Maintained front desk check-in/protocol work flow(s) for multiple clinics

·Input/Verifies demographics, insurance information, etc.

·Responsible for completing patient registration and check-in process in a prompt, confidential and accurate manner

·Register patients utilizing multiple computer systems; Epic, On-Base (scanner program), Passport, and Ilink Blue (insurance eligibility programs), also utilizing in house communication system GroupWise Messenger (communication program used within clinical staff)

·Informs patients of financial responsibilities and estimated cost

·Obtains patients information and signatures for permanent medical records

·Collects co payments at point of service and or for any billing purposes

·Completes daily totaling/closing of cash drawer/payments collected





Ochsner Clinic Foundation                                                          March 09-Dec 11

Position/Title:Reg.Receptionist/Patient Intake Coord.

Primary Duties:

·Meets, greets and communicates with patients, physicians and employees promptly to ensure excellent healthcare within the department

·Utilizes multiple systems daily required to ensure the most accurate service to patients and staff; Krewe/Mainframe, OCW, MS Word/Order Entry/Groupwise/Ochweb; resources and applications

·Registers patients and updates demographic and insurance information

·Answers all incoming calls promptly and courteously

·Verifies and/or updates patient demographic information

·Schedules and reschedules patient appointments by phone or in person utilizing departmental protocols

·Places outgoing or return calls at the Physician's/Nurse's/MA's/Staff request

·Schedules test/examinations through order entry (OCW) system for patients MRI’s, CT scans x-rays and etc. per Physician's and Nurse's/MA's request

·Handles all no-show/book-out and follow-up post-op appts for patients and staff

·Cross-trains and cross-covers for personnel performing similar job functions both within        and outside the department

·Effectively and Solely Responsible for the duties of a Patient Intake Coordinator; this position is responsible for administering a phone survey which allows the Physician's and Nurse's/Staff to direct/assist/ & ensure the patient gets the most accurate patient care

·Handles all calls direct to Priority Consult Line

·Input patients demographics

·Performs/Inputs Medical History

·Collects/Maintains all films/reports brought in by patients

·Scans all documents and or reports brought in by patients to be put into individual computer database (HP Scanner Program/Desktop File)

·Batch all documents and or reports brought in by patients to be sent down and scanned by Med. Records dept.; placed into Ochsner’s data base

·Schedule order requested test

·Schedule appointments for all disciplines

·Call no-shows and new patient/consult appts

·Notify referring physicians with updated patients information/survey or appt

·Communicates with patients, physician's/nurse's & MA's regarding patients questionnaire and treatment


Additional Jobs Held;



Dates Attended: Dec.07-March 09

Company Name: East Jefferson General Hospital

Position/Title: X-Ray Clerical


Dates Attended: March.06-Dec.07

Company Name: 1st Lake Properties

Position/Title: Receptionist/Admin. Assistant


Dates Attended: Feb.05-Aug.05

Company Name: Bensco One LLC. (Porsche/Audi & Mercedes)

Position/Title: Receptionist/Cashier




Institution: Delgado Community College

Degree: Associates Degree/Office Admin.

Completion Date: 10/01/2011



Certifications                                              Date Received:

                                                          Company Name: N/A

                                                          Title: N/A



References                                                   Name: Terri Bennett

                                                          Company: GE Healthcare Network

                                                          Title: Team-Lead

                                                          Phone: 504-943-0100



                                                          Name: Patrice Foreman

                                                          Company: Quest Diagnostics/Laboratory

                                                          Title: Supervisor/Laboratory Lead

                                                          Phone: 504-905-2478



                                                          Name: Monique Riley

                                                          Company: Upper Room CS

                                                          Title: Administrative Assistant

                                                          Phone: 504-810-3219

  • ID#: 83163
  • Location: Irving, TX , 75039

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